Sales and Service Advisor

Benefits
Casual dress
Housing allowance
Relocation assistance

Sales and Service Advisor

Harbor Vue Marina is currently looking for a Marine Sales and Service Advisor to join its team. This opportunity is a full-time year-round position, including competitive compensation and benefits package and on-site housing possibilities as well as relocation assistance if needed. Ready to elevate your career? Discover more at www.harborvue.ca. We look forward to welcoming you!

ABOUT US: Situated just southeast of Little Current on beautiful Manitoulin Island, Harbor Vue Marina is the largest marine service facility on the North Channel Waterway. For over 40 years, our dedicated team has delivered exceptional customer service to boaters worldwide, offering outstanding value and a wide selection of products for a worry-free experience. As boating specialists, our knowledgeable staff is here to assist you with everything from sales and service to storage and dockage, reflecting our passion for boating in all we do.

DUTIES

The Sales and Service Advisor is a customer-facing role responsible for overseeing the service operations at Harbor Vue Marina, including storage and sales. This role involves working with a dynamic team to ensure exceptional service and fostering strong customer relationships.

FUNCTIONS/RESPONSIBILITIES

1. Schedule Marine service appointments by listening to customer’s description of symptoms; clarifying the description of problems; conducting inspections; checking prior service records; examining service schedules.
2. Check boats in and out of property ensuring all outstanding account balances are paid prior to vessels leaving the property.
3. Verify warranty and service contract coverage by examining records and coverage plans; explaining provisions and exclusions to customers as needed.
4. Develop estimates by costing materials, supplies, parts, and labour; calculating customer’s payment, including deductibles.
5. Prepare work orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering WO into service database system.
6. Maintain customer rapport by explaining estimates and expected return of vessel; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging pick up/deliveries as required.
7. Maintain accurate records by updating WOs, adding parts/labour, and finalizing invoices.
8. Update job knowledge by participating in educational opportunities; reading manufacturers’ publications.
9. Assist as required in Major Item Sales such as P/A, loose motors, boat packages.
10. Assist as required with purchasing/receiving of P/A.
11. Other duties as assigned.
12. Maintain excellent customer service relationships while effectively addressing and resolving customer concerns in a timely manner.

QUALIFICATIONS

1. High school diploma or equivalent.
2. Minimum of one to two (1-2) years of experience as a marine sales/service advisor preferred.
3. Hold a valid boat operator’s license.
4. Demonstrated extensive knowledge of different types of boats and their mechanics.
5. Highly responsive and committed to delivering exceptional customer satisfaction in a timely manner.

Physical and cognitive requirements

The physical and cognitive requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be required to remember and understand certain instructions, guidelines or other information. The employee must be able to see and verbally communicate. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee will be required to move frequently, stand up and walk for extended periods of time and sit. The employee is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The employee must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Please note that applicants must be legally entitled to work in Canada.

As a company, we are committed to hiring the most qualified individuals for each position based on experience and merit. Accommodation will be extended throughout the hiring process, as required and upon request.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Job Types: Full-time, Permanent

Additional pay: Overtime pay

Benefits: Casual dress

Schedule: 8 hour shift

Ability to commute/relocate: Little Current, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Contact: Harbor Vue Marina
Box 626, 72 Ferguson’s Road
Little Current, ON P0P 1K0
Phone: (705) 368-3212
Fax: (705) 368-3379