Sales and Relationship Associate – Senior Living FT (Contract – 12 Months)

Are We The Right Fit For You?

Are you passionate about working with seniors?

Do you enjoy making a difference in people’s lives?

Do you get excited about being part of a team that believes in lifelong learning and continuous improvement?

We certainly do.

We believe that work should be a place where you can have fun while doing something meaningful.

We’re currently looking for like-minded team members to join our movement, which is to provide care and hospitality to our residents and their families.

We’ve been redefining ourselves and working towards this ideal for over 40 years. And, as times change, we change with them. We don’t claim to be perfect, but we do want to be the best place to work in Prince Edward Island. We try very hard to be there for our residents when they need us and to guide them through the changes in their lives.

But we can’t do it alone. As healthcare becomes more complex, we continually need new ideas and expertise to best serve our residents.

If this sounds like you, you may be a great fit for our team!

Why Join Us?

There are lots of great employers out there, and we believe that there is a right place for everyone.

We believe in lifelong learning and adapting to serve our residents’ needs. We’ve been out in front of, and welcomed, the major evolutions in the profession over the past 40 years. And we are excited about what’s next.

We understand that your time at work is an important part of your life’s journey, so we believe in providing ongoing training and opportunities for you to advance with us and within your profession.

Taking care of those that provide care is important to us. As part of our benefits package, we provide annual fitness membership subsidy and access to mental health support and other counselling, should you ever need it.

We want you to be supported during your entire time with us and beyond, so we provide a best-in-class benefits package including health, dental and life insurance, drug coverage, and a pension plan that matches up to 4% of your contributions.

How You’ll Spend Your Time…

Like any role, there are, of course, some precise duties that will need to be performed and we’ll tell you all about them.

There are a few simple things that will determine your success on our team, and your enjoyment in your role.

Quite simply, treat your fellow team members and our residents as you would like to be treated.

Our most successful team members will always aim to do what is right by our residents, while keeping things simple and predictable with residents’ comfort in mind. Team members continuously look for opportunities to improve the residents’ experience. It’s what we believe in.

Andrews Senior Care is committed to providing exceptional care and comfort to our residents. We prioritize a compassionate and engaging environment, ensuring our seniors feel at home. To support our growing community, we are seeking a dynamic and results-driven Sales and Relationship Associate – Senior Living to join our team.

Position Overview:

The Sales and Relationship Associate will play a critical role in managing inquiries, conducting tours, and driving sales to optimize room occupancy across all Andrews Senior Care homes. This role requires a proactive approach to relationship building, strong communication skills, and the ability to provide families with the support they need during the transition to senior living.

Key Responsibilities:

• Manage Inquiries & Sales: Proactively handle incoming calls, inquiries, and live chat messages, driving sales to maintain optimal occupancy across all our homes.
• Tour Coordination: Schedule and conduct engaging tours of our homes for potential residents and their families.
• Relationship Management: Develop and nurture relationships with hospitals, home care providers, social workers, and other external partners to generate referrals.
• Lead Tracking: Utilize our Client Relationship Management (CRM) system (Infusionsoft) to track leads and ensure timely follow-ups.
• Cross-Selling:Recommend Andrews Senior Care homes based on individual resident needs and financial considerations.
• Market Research: Conduct competitive surveys, rate analysis, and market research to identify new opportunities and revenue streams.
• Admissions Coordination: Collaborate with Directors of Care (DOCs) and Community Care Managers to facilitate assessments and admissions for new residents.
• Data Management: Maintain accurate and up-to-date resident information in financial and property management software (Yardi).
• Reporting:Prepare weekly and monthly sales reports, tracking key performance metrics and updating waitlists to reflect residents’ evolving needs.
• Customer Service: Address inquiries, concerns, and complaints from residents and families, ensuring timely and appropriate resolutions.
• Travel: Visit different Andrews Senior Care locations as required to support sales and marketing efforts.

Qualifications & Skills:

• Experience in sales, reservation, relationship management, or customer service, preferably in healthcare, hospitality, or senior living.
• Excellent communication and interpersonal skills with the ability to build trust and rapport.
• Familiarity with Yardi or similar property management software is an asset.
• Ability to multitask and manage priorities in a fast-paced environment.
• Comfortable with travel to different Andrews Senior Care locations.

If you are a motivated professional who thrives in a relationship-driven sales role and is passionate about senior care, we’d love to hear from you!

Apply today to join the Andrews Senior Care team.