SAFETY & SECURITY OFFICER | FULL-TIME

Thank you for your interest in the Shangri-La Hotel, Vancouver, the first Shangri-La to open in North America. Shangri-La Hotel Vancouver is a 119 room luxury boutique property, located in the heart of downtown Vancouver’s vibrant financial, retail and entertainment district. Shangri-La Vancouver is the recipient of AAA’s Five Diamond award and the Forbes Five Star rating, and is one of only four Canadian Hotels to hold the esteemed dual rating. Our success depends 100% on the quality of our people. That’s why we are so demanding when we look for new employees, and why successful candidates find careers at Shangri-La so rewarding. It takes a very special kind of person to work at Shangri-La – Someone with an attitude to deliver and a passion to delight. Are you Shangri-La?

We are currently searching for an energetic Safety and Security Officer to join our Security team on a full time basis. Our ideal candidate will have a drive for service excellence, and be both internally analytical and outwardly gracious & humble. They will bring technical expertise from within another world class hotel or resort and have a well rounded background in security. Experienced candidates possessing both their BC Security License and First Aid Level 2 will be given preference. This role will work a variety of rotating shifts including overnights and weekends.

The model candidate will have the ability to maintain a secure and safe environment for our guests and fellow colleagues, keeping our workplace safe, productive, professional and fun! Are you ready for your next challenge? Are you ready to be part of the best in the city? Are you Shangri-La?

Reporting to the Director of Security and Safety, participate in all security and safety practices within the hotel in order to maximize the Colleague, Guest and Owner satisfaction.

Job requirements include, but are not limited to the following:

• Provide technical expertise and practical application of hotel security and safety procedures
• Perform tasks related to Security and Access Control, and Occupational Health and Safety and First Aid procedures.
• Conduct regular patrols during shifts covering the hotel spaces and public areas, per standard.
• Prepare reports at the end of each shift including log-book entries, general occurrence, fire alarm and medical reports.
• Respond to complaints from guests and patrons when called upon
• Review CCTV footage as required, and monitor cameras as needed.
• Ensure compliance to all provincial and federal legislation, hotel policies, standards and core practices, diligently assist with inventory controls and safety programs
• Adhere to Emergency Response procedures, including a fire prevention program to established legal requirements.
• Perform special investigations as required
• Perform tasks related to crowd control and perimeter security of the building footprint, and various outlets
• Maintain a close working relationship with all departments in the hotel.
• Maintain on-going communications with the Vancouver Police Department, RCMP VIP Section and any other security agencies and assist with special security arrangements for VIP visits when requested.
• Respond to accidents/incidents, providing First Aid to Colleagues or guests, as required
• Complete accident investigation paperwork, incident reports and first aid paperwork per WorkSafeBC requirements
• Provide coverage to the Concierge team on overnight shifts in the Residences
• Responsible for access control to Shangri-La Hotel Vancouver and our Residences
• Ensure compliance to all provincial and federal legislation, hotel policies, standards and security core practices
• Undertake other ad-hoc responsibilities, as required

Responsibilities & Qualifications

Education & Skill Requirements

• Minimum 3 years previous work experience in a security or safety officer position in another hotel brand is required
• Requires active possession of BC Security Workers License
• Valid Level 2 or 3 Occupational First Aid License
• Knowledge of Criminal Code and municipal by-laws
• Conflict resolution skills and Decision-making abilities

$28.42/hour

Other Perks/Benefits

Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits and eligible colleagues can build retirement savings with employer support contributions. Visit the Shangri-La Careers website for more details. Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks... Experience our renowned food & beverage with a special Colleague Discount... Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa AND MUCH MORE!

Job Application Process

Interested candidates are encouraged to click the below link or apply directly on the official Shangri-La Career Portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants.