RQ09171 - Infrastructure Integration Specialist (N/S) - Senior

Deliverable:

• KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server), Shipping & Receiving, & Starlink Distribution.
  

Key Responsibilities:

• Provide guidance/training and technical expertise to junior staff.
  
• Fulfil mandated Datacentre availability, reliability, efficiency and uptime service commitments.
  
• Engage appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Datacentre operations.
  
• Guide, monitor, and coordinate work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
  
• Maintain and support the IT hardware infrastructure at the Datacentre.
  
• Analyze and resolve hardware and server incidents and problems for infrastructure.
  
• Document and implement infrastructure Change Requests.
  
• Update incident and problem tickets, report on incidents, problems, and changes, identify and mitigate risks to the infrastructure, and update the Configuration Management Database.
  
• Make changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal.
  
• Be available for on-call support when required.
  
• Possess working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
  
• Perform server installation and configuration.
  

Experience:

• Working knowledge of large scale shipping and receiving operations and processes.
  
• Knowledge for internal and external client communications, scheduling and implementation.
  
• Knowledge of short haul courier processes and operations.
  

Experience and Skill Set Requirements:

Must Haves:

• Demonstrated knowledge working with and supporting multiple technical teams.
  
• Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.
  
• Demonstrated knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
  
• Demonstrated knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
  
• Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
  
• Knowledge in using Office 365, Remedy/eSMT ticketing system.
  
• Knowledge for providing incident resolution.
  

Skill Set Requirements:

Technical Skills:

Demonstrate Knowledge and Skills with regards to the following:

• Working knowledge of large scale shipping and receiving operations and processes.
  
• Knowledge for internal and external client communications, scheduling and implementation.
  
• Knowledge of short haul courier processes and operations.
  
• Knowledge building IT infrastructure.
  
• Knowledge working with and supporting multiple technical teams.
  
• Knowledge with V-Centre, VMware and building and maintaining virtual servers.
  
• Knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
  
• Knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
  
• Knowledge implementing and supporting security architecture.
  
• Knowledge building and supporting backup infrastructure.
  
• Knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
  
• Knowledge of server installation and configuration, and loading of the Operating System including virtual servers.
  

Working in an Uptime Tier IV Data Centre:

Demonstrate Knowledge and Skills with regards to the following:

• Knowledge with ITIL concepts and procedures.
  
• Knowledge with Corporate Change, Incident, Problem, and Release Management.
  
• Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
  

Problem Solving:

Demonstrate Knowledge and Skills with regards to the following:

• Knowledge of problem-solving techniques to provide leadership and solutions, which deal with a variety of advanced systems administration, technical, operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
  
• Knowledge to fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
  
• Knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
  
• Knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
  

General Skills and Observations:

Demonstrate Knowledge and Skills with regards to the following:

• Ability for strong documentation and writing skills.
  
• Knowledge for providing incident resolution.
  
• Knowledge of engaging vendors to address incidents/issues.
  
• Ability of working with and supporting multiple technical teams.
  
• Knowledge in using Office 365, Remedy/eSMT ticketing system.