RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate

Description

Deliverable - Infrastructure Services

Key Responsibilities:

• End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
• Responding to high priority requests and Incidents.
• Participate in system recovery and service restoration efforts and meetings.
• Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
• Initiating established recovery and or escalation procedures.
• Implementing Change requests for mainframe, midrange and network Platforms.
• Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participates in departmental initiatives such as Shift left and Agile monitoring.
• Participate in Yearly Systrust Audit and semi Annual Disaster recovery exercises.

Skills Experience and Skill Set Requirements

Evaluation Breakdown

1. zOs mainframe systems - 25%

Parameters:

• Using specific examples, describe the experience that you have supporting large ZOS mainframe systems.

2. Knowledge of server OS hardware components and end to end system management - 25%

Parameters:

• Using specific examples, describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.

3. Incident and Change Management - 5%

Parameters:

• Using a specific project, describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills.
• Demonstrated ability for strong documentation and writing skills.
• Demonstrated experience in presentation, verbal and written communication skills.

4. Demonstrated knowledge of Service Management Tools - 5%

Parameters:

• Using specific examples, describe your demonstrated knowledge of System and Application Monitoring Tools.

5. Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters:

• Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

6. Demonstrated knowledge of OS365 Suite of products and Power BI - 5%

Parameters:

• Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.

Note: This position is rotational onsite work.

Must Have:

• Experience supporting large ZOS mainframe systems.
• Experience with Unix and Wintel servers and Network Peripherals.
• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.