RQ09112 - Solutions Designer - CRM - Senior

Responsibilities:

• Required to translate technical systems specifications into working, tested applications. This includes:
• developing detailed programming specifications
• writing and/or generating code
• compiling data-driven programs, maintaining, and conducting unit tests
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations

General Skills:

• Experience in programming and analysis; specialized software package support at the specified experience level
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
• Experience in design, code, test, debug and document applications
• Experience in the use of object and/or third generation language development tools
• Experience in one or more programming languages
• Experience in application design, latest design patterns, deployment and troubleshooting
• Experience with relational and hierarchical database technologies
• Experience in the use of information retrieval packages using query languages
• Experience with one or more communications protocols
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines

Desirable Skills:

• Knowledge and experience with programming Internet-ready applications
• Knowledge and experience in rapid application development (RAD) methodologies
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Experience with middleware and gateways
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
• Ability to provide post-implementation support and resolve any post-implementation technical issues
• Experience conducting design walkthrough sessions with project team
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Ability to provide user and system documentation as required.

Requirements:

Technical Solution and Development Skills - 40 %

• At least 7+ years of experience designing solutions with Oracle Siebel CRM
• At least 7+ years of experience designing solutions with Adobe AEM technologies
• Experience with developing business design document, functional & non-functional requirements
• Experience with developing high level application flows to support the business requirements.
• Experience in developing functional design document
• Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
• Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
• Experience conducting user research and usability testing
• Experience developing user personas and user journey maps
• Experience analyzing user feedback and designing solutions to address user issues and pain points
• Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD
• Experience researching and applying industry best practices
• Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
• Demonstrated experience with the creation and analytical process of business requirement documents
• Demonstrated experience in identifying risk and providing solutions
• Demonstrated experience with creating quality assurance plan and writing test cases

Technology Skills - 35%

• 7+ years of experience in Siebel Solution implementation
• 7+ years of experience in Adobe AEM Solution implementation
• Demonstrated experience with change management methodologies
• Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
• Demonstrated experience in creating and updating business architecture artefacts
• Demonstrated experience with rational unified process (RUP)
• Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
• Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype

Soft Skills - 20%

• Strong communication skills; both written and verbal
• Ability to develop and present new ideas and conceptualize new approaches and solutions
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
• Demonstrated ability to work with functional and technical teams
• Demonstrated ability to participate in a large team and work closely with other individual team members
• Proven analytical skills and systematic problem solving
• Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
• Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team

Public Sector Experience - 5%

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.

Must Have:

• At least 7+ years of experience designing solutions with Oracle Siebel CRM
• At least 7+ years of experience designing solutions with Adobe AEM technologies
• Experience with developing business design document, functional & non-functional requirements
• Experience with developing high level application flows to support the business requirements.
• Experience in developing functional design document

Nice to have:

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.