RQ09056 Business Analyst

Are you a Business Analyst with a deep understanding of enterprise architecture, agile delivery, and digital innovation? Our client seeks a versatile and strategic thinker to help lead the design and implementation of user-centered digital services in a complex, multi-disciplinary environment. If you’re passionate about agile practices, stakeholder engagement, and leveraging new technologies like verifiable credentials, this role offers an exciting opportunity to contribute to next-generation digital infrastructure.

Advantages

1. Hybrid work model for work-life balance
2. Join a cross-functional digital team building future-ready services
3. Play a key role in digital credential initiatives and gateway strategy
4. Work with cutting-edge technologies in a collaborative, agile environment
5. Be part of a dynamic project that intersects innovation, strategy, and user experience

Responsibilities

1. Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
2. Interact with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
3. Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
4. Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
5. Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
6. Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with our client's Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Standard Systems Development Methodologies.
7. Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
8. Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
9. Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
10. Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders.
11. Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.

Qualifications

Must Haves:

1. Possesses enterprise-level modelling expertise and familiarity with tools, processes, and methodologies for comprehensive business analysis.
2. Understands enterprise architecture, particularly in business and information architecture, and emerging technologies in areas like digital credentials and digital gateway strategy.
3. Experience setting up the agile environment your team needs to build and iterate on a user-centred service.
4. Experience leading and coordinating the team, including daily stand-ups, sprint planning and backlog grooming.
5. Experience with planning and facilitating product and extended team’s work through collaborative and interactive work sessions.
6. Experience managing the agile process for multi-disciplinary teams that include a product manager, software developers, user researchers, designers, dev/ops, content creators and other subject matter experts.

Nice to Have:

1. Experience and knowledge with verifiable credentials and SSI model implementations (digital wallets, credentials, etc.).

General Skills:

1. Experience developing strategies, preparing business cases and cost-benefit analysis.
2. Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement.
3. Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
4. Awareness of emerging I&IT trends and technologies.
5. Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
6. A team player with a track record for meeting deadlines.

Desirable Skills:

1. Experience in the use of information retrieval packages Knowledge and understanding of Information Management principles, concepts, policies and practices.
2. Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
3. Experience with a wide range of methods, tools and techniques for business analysis, such as business functional modelling, business event modelling, and business process mapping.
4. Experience in structured, object-oriented and agile methodologies for user requirements.
5. Experience developing performance measures for business analysis evaluation and subsequent follow-up.
6. Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Summary

Our client is seeking a strategic and agile Business Analyst to help shape the next generation of digital services. If you bring expertise in enterprise-level analysis, user-centered design, and collaborative delivery—especially within fast-evolving domains like verifiable credentials—this is your opportunity to drive meaningful change and innovation.