RQ08207 - Program Manager - Senior

Responsibilities:

• Required to work with the project teams to fulfill a variety of roles from solution design, release and environment coordination, portfolio management and executive reporting. The assignment entails working with managers, team leads, program analysts, and subject matter experts of various ministries and CSC throughout the engagement. Ensure accountability for the program’s centralized group of projects and their successful full life cycle delivery. This role will work under the direction of a Senior Manager.

General Skills:

• Demonstrated experience understanding and articulating I&IT executive expectations and translating into program deliverables.
• Experience directing, managing and leading multidisciplinary project teams including multiple Project Managers, each responsible for an element of the project and associated matrix team members.
• Experience monitoring and managing the cost, risk, schedule, governance, technical performance, and program impact of each of the component projects.
• Experience providing a program/portfolio view of project inter-dependencies and external project dependencies, monitoring and reporting on exposure levels.
• Experience leading Identity Access Management (IAM) modernization initiatives, using technologies such as Microsoft Entra ID & Oracle IAM.
• Experience analyzing program and organization’s environments to identify potential risks and issues; articulates and prioritizes issues and risks to senior executives; recommends mitigation strategies to decision-makers to ensure projects are delivered on schedule.
• Uses significant innovation in the planning, analysis and execution of tasks.
• Experience seeking new and unique business processes, technologies and products to benefit programs, portfolios and projects.
• Experience building positive relationships within the team and external parties.
• Experience contributing to improvements in life cycle based on lessons learned and past experience.
• Adheres to organization’s standards and best practices for program.
• Experience scheduling and organizing meetings/events and maintaining agenda.
• Ensures technology is used correctly for all operations (video conferencing, presentations etc.).
• Experience conducting release Readiness Reviews, Milestone Reviews and business Go/No-Go Reviews, producing Deployment Run Books and Implementation Plans, and delivering weekly Release Management Reporting.
• Be a change agent and thought leader.

The Level 3 Program Manager will also be required to:

• Complete work and achieve milestones within the assigned deadlines.
• Notify the Cluster/Ministry Project Manager in writing of any issues or other material concerns related to the Assignment Deliverables, as soon as the he/she becomes aware of them.
• Submit Deliverables for the Cluster/Ministry approval as they are completed.
• Comply with the Ontario Government and the Cluster/Ministry security procedures and practices.
• Comply with the Ontario Government and the Cluster/Ministry architecture/technology standards and best practices.
• Comply with the Ontario Government and the Cluster/Ministry Conflict of Interest and Confidentiality Guidelines.
• Provide knowledge and skill transfer to a designated Cluster/Ministry staff.
• Comply with the Ontario Government I&IT Directive, Operational Policy on the I&IT Project Gateway Process, and other applicable Guidelines, Standards and Procedures.

Other Experience and Skills:

• Based on the scope, the senior (level 3) Program Manager must have a minimum of 10+ years of the following skills and experience:
• Demonstrated experience in performing gap fit analysis and impact analysis.
• Experience in documenting business processes, business requirements, and system requirements.
• Experience working with both the business users and IT development teams to ensure business requirements are properly reflected in the system design and technical specifications.
• Demonstrated experience in the analysis and planning for the modernization of large, complex multi-platform, multi-tier information technology systems.
• Experience supporting business users working on projects or programs involving multiple highly inter-dependent applications and/or data sources.
• Proven ability to lead business users to the successful completion of an assignment of this nature, magnitude, and complexity, and demonstrated ability to help them achieve the desired business benefits on schedule and within budget.
• Experience working on projects within a multi-client/partner environment.
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with the ability to coordinate multiple projects with competing priorities and strict deadlines.
• Experience in dealing with system solutions related to funding calculations, financial information management, and web-based n-tier technology implementation.

Experience and Skill Set Requirements:

Must Haves:

• Experience leading Identity Access Management (IAM) modernization initiatives, using technologies such as Microsoft Entra ID & Oracle IAM.
• 10+ years of experience managing at a program/portfolio level, including release prioritization and planning for multiple applications, and infrastructure and resource.
• Experience conducting release readiness reviews, milestone reviews and business go/no-go reviews.
• Experience participating in discussions with Infrastructure Technology Services (ITS), Corporate Security Branch (CSB), Centre of Excellence for Accessibility and Information Privacy and Achieves (IPA) Office to ensure the application remains compliant with all applicable GO-ITS standards.

Core Skills:

• Experience with business stakeholder management and status reporting at internal Manager, Director and Executive levels.
• Experience creating roadmaps aligned with business strategic direction and goals.
• Experience introducing best practices, templates, SharePoint management sites for software development projects.
• Experience tracking project finances and burn rates, as well as resource allocation.
• Experience defining KPIs and supporting design of required reports to measure the business performance.
• Demonstrated experience facilitating the resolution of I&IT and Business issues.
• Demonstrated experience with JAD facilitation, interpret business needs to technical requirements, project meetings for reviews, meeting minute creation.
• Demonstrated experience leading resource management activities, including time tracking, onboarding, project allocation, etc.
• Demonstrated experience assessing applications for AODA compliance using tools such as Compliance Sheriff.
• Demonstrated technical experience in data collection application projects, business intelligence projects, database management projects, and projects/applications involving data flow, data warehousing, data management.
• Experience supporting the analysis of existing business processes, design and recommend process improvements to effectively harness the benefits of using the application(s).

Release Management / Coordination Skills:

• Experience maintaining the release schedule for multiple applications and ensure alignment across key partners and vendors.
• Demonstrated experience coordinating cross-functional work teams toward task completion.
• Experience managing risks and resolving issues that impact release scope, schedule and quality.
• Experience measuring and monitoring progress to ensure releases are delivered on time and within budget and that they meet or exceed expectations.
• Experience planning the release windows and cycles across assigned products.
• Experience conducting release Readiness Reviews, Milestone Reviews and business Go/No-Go Reviews.
• Experience producing Deployment Run Books and Implementation Plans.
• Experience supporting business users working on projects or programs involving multiple highly inter-dependent applications and/or data sources.

Communication Skills:

• Experience providing clarification to designers, developers, and testers at various stages of SDLC to ensure that any changes or enhancements are fully regression tested and validated.
• Experience liaising with IT specialists and unit leads and work closely with support team members and relevant stakeholders.
• Experience mentoring and coaching junior staff.

OPS Experience:

• Experience working within the Public Sector, particularly with education ministries, would be an asset.
• Experience working with ITS and knowledge of the Public Sector ITS standards would be an asset.