Rock Drilling Tools Contract Specialist

Rock Drilling Tools Contract Specialist

Functional area: Marketing

Onsite or Remote: Remote

Country/Region: CA

City: Lively

Location: Lively, ON, CA, P3Y 1L2

Company name: Epiroc Canada Inc.

Date of posting: Mar 20, 2025

About Epiroc: Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc: By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries. Our culture is characterized by care for work-life balance, professional development, global professional opportunities and an epic benefits package.

Your Mission: Responsible for the day-to-day administration of Cost per Measure & Direct Sales contracts & the RDT service shops. As well as some customer service duties as required.

Responsibilities:

1. Create and maintain contracts in M3
2. Entering the daily transactions for the contracts CPM (Cost per Measure) & Direct Sales
3. Invoicing services (bit reconditioning & hammer repairs) outside of contracts
4. Prepare Monthly Pro-Forma’s for customer invoicing
5. Monthly invoicing of contracts.
6. Work with Account Managers to implement changes to contracts as well as set up new ones
7. Work with Account Managers to ensure proper pricing, products, and allocation (CPM/DS) of items on contracts
8. Invoicing and tracking of RDT services on a daily/monthly basis (CPM, DS, and noncontract)
9. Create, Maintain, and close work orders as required for modification of parts and hammer repairs
10. Relieving Shop Usage as required
11. Enter and Maintain orders as required and assist walk in customers
12. Work with purchasing to ensure parts are ordered to fill customer PO#’s
13. Work with the accounting department to help address issues in a timely matter
14. Assist customers with parts selection, part numbers, descriptions, and pricing requests.
15. Work with purchasing, warehouse, and RDT shop to ensure orders are shipped on time (new & reconditioned).
16. Work with the warehouse to ensure inventory is correct, find the issues, and fix when there is a discrepancy.
17. Respond to customer requests for information (copies of invoices, pro forma, delivery, etc.)
18. Respond to and deal with customer complaints
19. Maintain contact information on the delivery tool (when it goes live and assist in the roll out as required
20. Participate in any projects to improve functions and flows in M3 as they arise

Your profile:

1. High school diploma (Grade 12) or equivalent.
2. 1–2 years of experience in RDT is preferred, as it will provide a strong foundation for success in this role.
3. Familiarity with RDT parts and processes, along with experience using the M3 ERP system, will be highly beneficial in navigating daily tasks efficiently.
4. Strong ability to work with multiple computer programs is essential, ensuring efficiency in daily operations.
5. Experience with Excel is a plus, as it will support data management and reporting.
6. Must be able to work effectively both independently and as part of a team, demonstrating initiative and adaptability in a dynamic work environment.
7. Strong interpersonal skills with the ability to engage professionally with customers, ensuring a positive experience and effective communication.
8. Proficiency in French (spoken and written) is considered an asset, helping to enhance communication in a bilingual work environment.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com