ROC Lead Customer Service & Cafeteria Representative

ROC Lead Customer Service & Cafeteria Representative

(Posting #2024.116S)

Department: Community Services

Division: Recreation Services

Location: ROC

Status: Seasonal (November 18, 2024 – April 4, 2025)

Hours of Work: Up to 40 hours per week (Up to 8 hours per day)

Number of Positions: 1 – 3

Hourly Wage: $17.20 - $18.15 per hour

Training Rate: $17.20 per hour

Date Posted: August 28, 2024

Date Closing: October 31, 2024

Come work with us!

Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

Position Purpose

Responsible for assisting the Recreation Services Supervisor with overseeing the daily operations of the ROC Ticket Office and ROC cafeteria, including but not limited to food preparation, cash handling, cleaning, customer service, opening and closing the facility. For full details, please see attached job description.

Minimum Qualifications

• Possess a High school diploma or equivalent;
• Current Food Handler certification is considered is considered an asset;
• Previous restaurant or cafeteria food preparation (preferably in a supervisory role);
• Must be available to work flexible hours including daytime, evenings, weekends and holidays;
• Excellent customer service skills to deal effectively with the general public;

How to apply

Qualified applicants are invited to submit a resume and cover letter, identifying the Job Title and Job ID#. Please apply by visiting the www.georgina.ca/careers no later than 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.

Committed to diversity and a barrier-free environment

The Town of Georgina is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We encourage applications from people with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.

We thank all candidates for their interest, however only those being considered will be contacted.

Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection. Further information concerning the collection of personal information should be directed to the Human Resources Manager, Town of Georgina, 26557 Civic Centre Road, Keswick, ON L4P 3G1 (905) 476-4301

JOB DESCRIPTION

Title: ROC Lead Customer Service & Cafeteria Representative

Position #: SE12

Department: Community Services

Division: Recreation Services

Reports To: Recreation Services Supervisor

Indirectly Reports To: Parks Supervisor - ROC and Recreation Programmer

Direction Exercised: Seasonal Customer Service Representative and Cafeteria Attendants

Employee Group: Seasonal

Date Amended: August 10, 2023

Date Created: September 12, 2011

Position Summary

Responsible for assisting the Recreation Services Supervisor with overseeing the daily operations of the ROC Ticket Office and ROC cafeteria, including but not limited to food preparation, cash handling, cleaning, customer service, opening and closing the facility.

Responsibilities

• Opens and closes the ticket office and cafeteria;
• Assists with training, scheduling, and on-going guidance and support to customer service representatives and cafeteria attendants;
• Follows all specified procedures to correctly handle all cash and credit transactions, ensuring accurate sales transactions, including counting start up cash and balancing at end of shift, authorizes refunds and provides petty cash as required and makes daily deposits at the end of each closing shift;
• Performs/oversees sales to customers and maintains a pleasant attitude in an effort to create a positive customer experience and responds to all customer requests in a timely and professional manner;
• Ensures that food and beverage products are fresh, appetizing and properly prepared in accordance with the York Region Public Health Department regulations and guidelines;
• Ensures proper food handling procedures to maintain high standards of quality control and hygiene;
• Correctly operates all food service equipment and conducts regular maintenance inspections;
• Ensures weekly inventory control and documentation, daily restocking of merchandise and assist with ordering supplies as needed;
• Ensures diligent record keeping as it pertains to temperature regulations, inventory checklists, equipment and food inspection, and food waste reports are being conducted as needed.
• Oversees or performs daily cleaning of cafeteria and equipment and trash removal and ensures that cafeteria work areas are kept neat, orderly and clean;
• Oversees staff in providing prompt, efficient and gracious service to all guests including preparing food, beverages and snacks as ordered, bussing tables and giving correct change for cash transactions;
• Assists with coordination of special events as required;
• Utilizes the first in, first out (FIFO) rule and sorts food by their best before or expiration dates.
• Stores all food and beverage in accordance to York Region Public Health Department timelines and guidelines along with any product timelines and guidelines including listed on packaging.
• Assists with customer service and cafeteria duties as required (see ROC Customer Service Representative and ROC Cafeteria Attendant job descriptions for further details);
• Immediately report all concerns (including product), suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate.

The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed job description of the work requirements that may be inherent in the job.

Skill/Knowledge Requirements

• Possess a High school diploma or equivalent;
• Current Food Handler certification is considered an asset;
• Knowledge of all cafeteria menu options along with food service techniques;
• Previous restaurant or cafeteria food preparation (preferably in a supervisory role);
• Knowledge of the ActiveNET and Fareharbor software systems considered an asset;
• Responsible, courteous, good communication skills;
• Effective conflict resolution, problem solving and critical thinking skills;
• Ability to work independently without close supervision;
• Previous cash handling experience with accurate cash handling skills;
• Excellent computer Skills and good working knowledge of all Microsoft Office programs;
• Excellent customer service skills to deal effectively with the general public;
• Must be available to work flexible hours including daytime, evenings, weekends and holidays.