Risk & Payments Data Analyst

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

Plusgrade is looking for a Risk & Payments Data Analyst to join our Risk and Payments team for a permanent position. We’re looking for a smart, detail-oriented, enthusiastic person with a passion for problem-solving, dashboard creation, report building, and analysis. As a Risk & Payments Data Analyst, you will be relied on to review, build, and enhance current reports used by the risk team. You will be relied on for insights and recommendations based on your analysis of a variety of data sources.

WHAT YOU WILL BE DOING:

The successful candidate must be a fast learner with excellent Python, SQL, and Excel proficiency, exceptional analytical abilities, strong data visualization skills, and a sharp focus on improving efficiencies in a fast-paced setting. If this is your passion then this role could be for you. As a Risk and Payments Data Analyst, you will perform a critical function in optimizing and enhancing our reporting and data analysis, and working on fraud mitigation through anomaly detection within transactions.

Our primary database system is Snowflake. We also utilize a range of technologies, including Vertica, SQL, Alteryx, Dataiku, Python, and Tableau.

Reporting to the Senior Risk and Payments Data Analyst, you will be responsible for:

1. Understanding the business needs of stakeholders and translating them into reporting deliverables and actionable recommendations.
2. Supporting the evaluation of fraud trends, investigating root causes of losses, and formulating proposed solutions and remediation strategies.
3. Supporting the team's ongoing process of making data-driven decisions.
4. Analyzing, evaluating, and interpreting trends or patterns in multiple complex datasets, including fraud and gaming activity.
5. Ensuring data and reporting accuracy, integrity, and security.
6. Leveraging data analytics tools (such as Tableau, Dataiku, Alteryx, and Excel) to manipulate data, and build and enhance reports, charts, and dashboards.
7. Continuously re-evaluating business needs, identifying gaps, and providing recommendations to improve and streamline processes.
8. Supporting the timely resolution of operational and technical issues by working collaboratively with internal and external teams and vendors, and escalating when necessary.

YOU ARE SOMEONE WITH:

1. University/College degree or equivalent working experience
2. 5+ years of strong analytical and problem-solving skills - ability to analyze, interpret, evaluate and draw insights from data.
3. Advanced proficiency in SQL and Python
4. Hands-on experience with data visualization tools - Tableau preferred.
5. Experience with data preparation tools - Alteryx and Dataiku is an asset.
6. Excellent computer skills with advanced expertise in Excel (Pivot Tables, V-Lookups, Power Queries, Excel macros, Excel dashboarding etc.)
7. Strong written and oral communication skills
8. Strong ability to adhere to deadlines, capable of working independently and collaboratively with the team
9. Ability to handle multiple and changing priorities and to work well under pressure
10. Experience with Tableau Cloud platform management and user access management

NICE TO HAVES:

1. Experience with Kount or other fraud tools is considered an asset
2. Hands-on experience of version control, e.g., GitHub is a plus

WHAT YOU’LL LOVE ABOUT US:

1. RRSP/401(k) Matching
2. Comprehensive Health Plans
3. Flexible Paid Time Off
4. ️ Travel Experience Credit
5. Annual Wellness Credit
6. Team Events and Monthly Lunches
7. Home Office/Commuter Credit
8. Work From Anywhere Program
9. Parental Leave Top Up
10. Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

1. Recruiter Phone Interview
2. Hiring Manager Interview
3. Take-home Assessment or remote coding exercise (if applicable)
4. Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.