Revenue Operations Systems Administrator

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Revenue Operations Systems Administrator

Riva is looking for a Revenue Operations Systems Administrator to join our team. As our RevOps Systems Administrator, you'll play a pivotal role in optimizing and maintaining the technology stack that powers our revenue operations. This position sits at the intersection of sales, marketing, and customer success, ensuring our revenue-generating teams have the tools and systems they need to drive business growth.

WHAT YOU WILL BE DOING?

Reporting to the Head of Revenue Operations, you will be responsible for managing and optimizing our revenue technology ecosystem, ensuring seamless integration between platforms, and enabling data-driven decision-making across the revenue organization. In this role, you will directly influence our company's revenue growth by optimizing the systems and processes that power our revenue engine. Your work will enable data-driven decision-making and help scale our revenue operations efficiently.

More specifically, your responsibilities will include:

1. Revenue Systems Management:
   • Serve as the primary administrator for our revenue tech stack, including Salesforce, marketing automation platforms, and revenue intelligence tools
   • Design and implement automated workflows to streamline sales processes, improve pipeline visibility, and enhance revenue forecasting
   • Maintain system integrity and data accuracy across all revenue-generating platforms
2. Integration and Optimization:
   • Develop and maintain integrations between key revenue systems including CRM, marketing automation, sales engagement, and customer success platforms
   • Create efficient data flows that enable accurate revenue attribution and reporting
   • Implement and maintain revenue analytics tools to provide actionable insights to leadership
3. Process Development:
   • Partner with RevOps leadership to document and optimize revenue-generating processes
   • Create and maintain standard operating procedures for all revenue systems
4. Data Management:
   • Establish and maintain data hygiene standards across the revenue tech stack
   • Create automated solutions for data cleansing and enrichment
   • Develop comprehensive reporting frameworks for revenue metrics and KPIs
   • Ensure data consistency across marketing, sales, and customer success systems

Technical Requirements:

1. Expert knowledge of Salesforce administration and customization
2. Experience with marketing automation platforms (Pardot, HubSpot, 6Sense or similar)
3. Experience with BI tools and data visualization (QuickSight, Tableau, Looker)
4. Experience with quote-to-cash platforms (Zuora, QuickBooks)

WHAT YOU BRING TO THE TABLE

1. 5+ years of experience in system administrator or similar role
2. Salesforce Administrator Certification
3. Demonstrated experience managing complex revenue tech stacks
4. Strong understanding of sales and marketing processes
5. Experience with revenue forecasting and pipeline management tools

CORE COMPETENCIES FOR SUCCESS

• Communication: Ability to effectively convey information across all levels using verbal, non-verbal, written, and visual mediums while actively listening to ensure understanding.
• Collaboration: Inspires and motivates others, embraces diverse perspectives, and works effectively in teams to achieve shared goals.
• Business Acumen: Ability to make effective decisions by understanding key drivers of company success and applying knowledge to achieve business goals and positive outcomes.
• Design Thinking: Ability to take a systemic, customer-focused problem-solving approach to effectively respond to a rapidly changing environment for the best results possible.
• Analytical Thinking & Decision Making: Ability to approach problems by relying on logic, data and facts. Uses the information available to effectively decide on an optimal path forward.
• Managing Resources & Digital Dexterity: Combines adaptability to new technologies with effective utilization of time, budget, and talent to optimize outcomes and drive continuous improvement.
• Leadership, Strategic Vision & Planning: Ability to set and achieve challenging goals. Leading change means to create opportunities for people that reveal new possibilities, while uniting the organization to drive for new or different resources to win and deliver on new and existing business.
• Strategic Alignment & Partnerships: Ability to form relations with non-competing businesses or stakeholders, with the goal of leveraging key assets and resources to grow together. To grow a specific market in a specific period, in terms of either volume, sales or other metrics.
• Organizational Alignment: Ability to direct focus and effort towards a goal set by the organization.

MORE ABOUT RIVA

We are an Edmonton-based software development company with a global footprint. Our Relationship Engine creates seamless data flow between applications like email, calendar, contacts, and tasks and CRM – synchronizing data and eliminating the need for task switching, application toggling, and data entry duplication across platforms.

We offer a work culture that fosters diversity, equity, inclusion, and fun. Where curiosity is rewarded, and each day offers the chance to learn, grow, and contribute to the efforts of people you like, respect, and value.

WHAT WE BRING TO THE TABLE

Total compensation package including;

RRSP/IRA matching.

Paid vacation starting with 3-weeks.

Paid wellness time allowing for flexible discretionary allocation for mental health, personal benefits, and personal time.

Paid time off to volunteer with charities of your choice.

Extended health care benefits, dental and life insurance.

Professional development and training allowance for career advancement.

Must hold a valid work permit or be a permanent resident or citizen of Canada.

Riva is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.