Retreat - Postnatal Care Specialist

Alma Care Premium Postnatal Services

Alma Care is on a mission to revolutionize postpartum care for Canadians. We offer premium postnatal services for optimal recovery and lasting family wellness. Our premium postnatal retreat, located in Yorkville, offers holistic care for Mama and baby after birth.

After giving birth, parents come to stay at our all-inclusive hotel with their newborn. We provide access to expert postnatal care, nourishing food, 1:1 infant care and education, lactation consulting, night nurses, workshops, wellness services, and more. We take care of mom so that she can be her best self to take care of her baby. This concept is novel in North America but a common practice in countries such as South Korea, China, and Israel.

About the Role:

Our Care Team Members become an extension of each new family who come under our care. They’re kind, knowledgeable, proactive, and highly responsive. They demonstrate a high level of professionalism while making the family feel supported. They are a trusted resource, shoulder, and set of hands. They believe in our mission and are passionate about executing on it. They exude a calm confidence that supports family's physical and mental wellbeing throughout their postpartum journey.

Responsibilities:

• Overnight shift (10pm-8am)
• Daytime shift (noon-8pm)
• Lead 1:1 and group style workshops focused on infant care and maternal wellness
• Offer 1:1 overnight care inside the nursery or family's suite to support healthy sleep habits
• Support Mama through the feeding journey, proactively identifying goals and developing routines for each them
• Prepare and serve meals, snacks, and beverages
• Ongoing check-ins and support for Mom's physical and mental wellbeing
• Hands-on guidance for the parents through the vital aspects of newborn care such as sleep, feeding, routines, soothing, bathing, and general care
• Educating and supporting Mom on the importance of, and how to recover after giving birth
• Providing emotional comfort, reassurance, and a listening ear
• Ensure that Mom and Baby are comfortable, safe, and cared for at all times
• Baby care while mom rests, takes a shower, etc.

About You:

• You have experience in hospitality or customer service
• You obsess over the details, delivering an exceptional guest experience
• You have professional hands-on experience supporting women post-birth
• Professional experience working with newborns
• Professional experience supporting the breastfeeding journey
• Professional experience supporting healthy sleep habits for a newborn
• Committed to excellent customer service when interacting with families and colleagues
• Maintain best practices, care standards, and life-long learning in the care field
• You demonstrate critical thinking, problem-solving, and decision-making skills
• You value the relationships you create with patients, their families, and within the workspace
• You are dynamic and can adapt to high-level stress situations
• You are resourceful; there’s no problem too big to solve
• You believe in the Alma Care mission and are an ambassador and a true representation of the brand
• You're comfortable with caring for multiples

Qualifications:

• Registered Social Work OCSWSSW / Registered Nurse (RN, RPN) / Certified Postpartum Doula will be strongly considered
• Must have Perinatal care experience
• Vulnerable Sector Check (within a year)
• Valid Infant CPR (Level B) and First Aid Certifications
• Food handlers (preferred)
• Proof of personal insurance

Schedule:

• Min 3 shift availability per week
• Flexible schedule (on call)