Retail Supervisor, Product Operations - Orchard Park S/C

Retail Supervisor, Product Operations - Orchard Park S/C

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus.
• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc.’s Purpose, Mission, Vision, Values, and Behaviors.
• Provide clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Able to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to maneuver around the sales floor, stockroom, and office and can lift up to 30 pounds.

About Us

At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first in our industry to translate our commitment to sustainability into true accountability.

Made stronger by our global team’s unique personalities, passions, and pride, we set out every day to make the world a bit bolder and a bit brighter.