Retail Supervisor (FT)

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1637

Tuesday, April 8, 2025

SUMMARY

This position oversees the day to day operations in the Gallery as directed by Retail Manager, maintaining open line of communication with Manager always.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As scheduled, acts a lead in charge for the shops, ensuring guidelines are followed operationally and exceptional guest service is being delivered

• Maintain a good rapport with fellow employees and reflect a positive attitude.
• Report concerns/issues/ideas from guests and staff to Retail Manager. Be able to address immediate concerns or issues in a professional manner.
• Communicating with Retail Manager to ensure proper inventory levels are maintained in all stores.
• Assist Retail Manager with special orders, organization of daily/weekly tasks associated with the purchasing process.
• Responsible for initial interview and training of new hires, along with placement with proper staff member for further training.
• Responsible for staffing, directing, evaluating and managing all retail shop staff in accordance with Resort policy and procedure.
• Assist Manager with biannual inventories of all gallery stores.
• Establish and maintain with assistance from staff:
• organization in stockrooms
• operation manual
• proper flow of paperwork from transfers to receiving
• freshness of all edible products
• order and maintain proper inventory of ice cream/supplies for the Café
• high standard of cleanliness in all areas
• handle contracts, set-up and execution of events with guidance from Retail Manager
• Full time coverage in retail shops along with other assigned tasks.
• Other duties as assigned.

EDUCATION/EXPERIENCE

• At least 2 years of retail supervisor experience is needed.
• Supervision Experience necessary.
• Familiarity with Excel and Word.
• Able to comfortably interact with guests to build incremental sales and drive revenue.

OTHER SKILLS AND ABILITIES

Ability to articulate in both written and verbal communication. Must be able to speak, read and write English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. The candidate must have basic mathematical skills and understand how to read, analyze and assist in the creation of budgets. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

SUPERVISORY RESPONSIBILITIES (If applicable)

In assistance with the Retail Manager and Buyer only.

TYPICAL PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.

• Ability to stand for up to 10 hours daily.
• Ability to lift up to 25 lbs.

TYPICAL MENTAL DEMANDS

• Requires the ability to interact with people beyond giving and receiving instruction.
• Must be adaptable to performing under stress when confronted with an emergency.
• Must be able to effectively handle stressful and compromising situations while remaining focused and professional.
• Must be able to deal with difficult people without losing perspective.
• Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS

Noise environment is usually moderate. Must follow all safety policies, procedures and standards as set by OSHA and the Health Department. Must be able to work flexible hours including days, evenings, weekends and holidays.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and drug test as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.