Retail Service Technician

As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations and individuals across Western Canada. Founded in 1995, Horizon currently employs over 50 full-time employees with headquarters in Saskatoon and locations in Regina, Calgary, Winnipeg and Toronto.

Horizon is currently seeking a talented & energetic Part-time and Full-time Permanent Retail Technician to join our business unit in Saskatoon, Saskatchewan.

We are GROWING... Do you have what it takes to join our amazing team? We at Horizon feel that a company is only as good as its people. That is why we employ the best and brightest. Our unprecedented growth has created new opportunities for highly motivated individuals who can thrive and contribute in a fast-paced, dynamic environment with plenty of opportunities for growth and advancement.

The Retail Technician position is a vital role at Horizon. This position involves assisting customers visiting our Retail Store when things have gone wrong. You will help them find solutions and solve troubles for a wide range of devices. This role is the ideal position for an individual who likes in-person, hands-on work and has a passion for helping others get the most from their technology. If you love Apple products and working as a team to support customers, this role could be a great fit!

Responsibilities

• Provide high-quality customer service for our clients
• Completing hardware and software repairs on computers and mobile devices in a timely and accurate fashion
• Troubleshooting devices including computers, iPads, iPhones, and other tablets
• In-depth diagnostics on electronics including Apple and Windows devices
• Accurately ordering required service parts from our vendors
• Assisting with customer inquiries in person, on the phone, and through email
• Helping repair current products or purchase replacements when needed
• Accurately entering data into Horizon’s customer and service management system
• Performing diagnostics and repairs on customer devices
• Providing customers in need with help and training
• General administrative duties as required
• General cleaning and upkeep of the Horizon Retail Service area

• Previous hands-on experience repairing Apple devices
• In-depth knowledge of Apple products
• Excellent customer service skills
• Willingness to learn and take on new challenges
• Great at problem-solving
• Able to work in an often fast-paced environment
• Excellent written and verbal communication
• Must be available to work rotating schedules based on retail store hours, including weekends.
• High School diploma
• Prior computer sales and service skills are an asset.

An additional requirement of this role is successfully completing a Criminal Record Check.