Retail Sales Supervisor

Job Summary:

The Retail Sales Supervisor is a leadership role responsible for overseeing daily operations in the store, managing and supporting sales staff, and ensuring a high standard of customer service. This role involves supervising the sales team, handling complex customer issues, and driving sales performance to achieve store objectives. Maintaining store operations, putting sales strategies into action, and creating a positive work environment are all vital tasks performed by the retail sales supervisor.

Key Responsibilities:

Team Management and Leadership:

• Oversee and co-ordinate sales staff and cashiers.
• Train or arrange training of new sales staff.
• Conduct regular team meetings to communicate sales targets, updates, and company policies.
• Give employees feedback and performance reviews, promptly resolving any problems or concerns.
• Assign duties and create work schedules for full-time, part-time and contract employees.

Sales and Customer Service:

• Market goods and services to customers.
• Lead by example in delivering exceptional customer service and maintaining a customer-focused environment.
• Assist clients in choosing products and answering their questions to guarantee a pleasurable shopping experience.
• Solve problems, such as customer complaints and product shortages.
• Develop and implement sales strategies to achieve or exceed store sales targets.
• Create reports regarding sales volumes and product supply.
• Analyze sales performance data to identify trends, opportunities, and areas for improvement.

Store Operations:

• Manage day-to-day store operations, such as cash handling and opening and closing protocols.
• Maintain the visual standards and image of the store are maintained, such as store displays, signage and cleanliness.
• Address and resolve operational issues such as stock discrepancies, equipment malfunctions, and security concerns.

Inventory and Merchandising:

• Maintain inventory and order merchandise.
• Conduct regular inventory counts and audits to ensure accuracy and prevent loss.
• Implement visual merchandising strategies to attract customers and promote key products or promotions.
• Ensure that all merchandise is correctly tagged and priced.

Compliance and Reporting:

• Ensure compliance with company policies, procedures, and health and safety regulations.
• Maintain accurate records of sales, transactions, and employee performance.
• Prepare and submit reports on sales performance, inventory levels, and operational issues to the Store Manager.
• Approve payments by cheque and the return of merchandise.

Customer Relations:

• Build and maintain strong relationships with customers to foster loyalty and repeat business.
• Address customer complaints or concerns with a professional and solutions-oriented approach.
• Implement strategies to enhance customer satisfaction and drive positive reviews.

Qualifications:

Education and Experience:

• High school diploma or equivalent required; post-secondary education in business or retail management is preferred.
• Minimum of 1 year of experience in a retail sales environment.

Skills and Abilities:

• Leadership and team management skills with the ability to motivate and guide a team.
• Excellent interpersonal and communication skills, including the capacity to work well with both staff and customers.
• Strong problem-solving skills and the ability to handle complex customer issues.
• Proficiency in using retail management software and point-of-sale (POS) systems.

Personal Attributes:

• A proactive and customer-focused approach with a strong commitment to service excellence.
• Ability to work under pressure and manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Working Conditions:

• Environment: Retail store setting with frequent interaction with customers and staff.
• Hours: Full-time position with flexibility to work evenings, weekends, and holidays as needed.
• Physical Requirements: Ability to stand for long periods, lift and carry merchandise up to 50 lbs, and perform tasks involving bending, stretching, and reaching.
• Health and Safety: Adherence to company health and safety protocols, including handling equipment safely and maintaining a clean work environment.