Retail Management - District Team Lead

March 14, 2025

Job Roles & Responsibilities - District Team Lead, Chatr

1. Create strategies to meet district sales objectives and ensure stores remain profitable.
2. Coach and develop teams to deliver exceptional leadership skills, optimal client experiences, and inspire positive sales behavior.
3. Build a trusting relationship with teams by conducting valuable, purpose-driven visits with operational intensity to improve business results.
4. Utilize dynamic sales and leadership experience, as well as an innovative approach, to lead the organization through constant periods of business and technological change.
5. Oversee and evaluate the current level of direct customer service skills of all retail staff members in customer-facing roles to determine measurable customer satisfaction rates and create a learning strategy for constant improvement.
6. Assess the current level of specific wireless and related industry knowledge of all retail field staff members, including Store Managers, Managers in Training, Assistant Managers, and Sales Representatives.
7. Assist in arranging learning and training for all new retail hires in conjunction with the HR Department.
8. Identify specific areas of improvement required in staff training in a report, creating an action plan to commence immediate corrective actions.
9. Create and implement a formal progress review of results at three (3) months, six (6) months, and one (1) year on measurable items including customer satisfaction reports, employee satisfaction reports, and employee turnover reductions.

Location: 4789 Yonge St, Toronto, ON M2N 0G3, Canada