Retail Customer Service-TD

Job Title: Retail Customer Service Representative – TD (Remote)
Location: Remote (Canada-based)
Job Type: Full-Time | Remote | Flexible Schedule

About Us:
TD is one of Canada’s leading financial institutions, committed to delivering trusted banking and financial services. As part of our customer-first approach, we’re expanding our remote service team to provide reliable, friendly, and solution-focused support for our retail banking clients.

Role Overview:
We’re looking for a dedicated Remote Retail Customer Service Representative to assist clients with everyday banking inquiries and transactions. This role is ideal for someone who enjoys helping people, solving problems, and working in a virtual team environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat with professionalism and empathy

• Assist clients with account questions, transactions, online banking, and product information

• Resolve issues efficiently while ensuring customer satisfaction

• Educate customers on digital tools and banking services

• Maintain accurate records of interactions in CRM systems

• Meet service targets and follow TD’s quality standards

Qualifications:

• 1-2 years of customer service experience (preferably in banking or retail)

• Excellent communication and problem-solving skills

• Tech-savvy with the ability to navigate online banking systems

• Comfortable working independently in a remote environment

• Bilingual in English and French is an asset

• High school diploma required; post-secondary education preferred

What We Offer:

• Remote work with flexible scheduling

• Competitive hourly pay and performance incentives

• Health and wellness benefits

• Career advancement opportunities within TD

• Supportive, inclusive team culture