Retail Branch Manager

Summary: The Retail Branch Manager will be responsible for overseeing both the retail store and shipping operations of the branch, ensuring efficient, effective, and seamless processes across both areas. This role involves managing inventory, coordinating logistics, leading a team, and providing exceptional customer service. The ideal candidate will be a strategic thinker with a hands-on approach, capable of optimizing operations and driving sales growth.

Key Responsibilities:

• Liaise between the branch and the parent organizationto ensure compliance with company policies, procedures, and operational guidelines
• Manage and supervise daily operations of the branch/store, including opening and closing procedures, cash management, bank deposits and inventory control.
• Lead and motivate a team of employees, providing coaching, training, and performance evaluations to ensure a high level of productivity and customer service
• Maintain a clean, organized, and visually appealing store environment that meets company standards and fosters a positive customer experience
• Drive initiatives to improve customer experience, satisfaction, and loyalty
• Handle customer inquiries, complaints, and returns in a professional manner.
• Oversee receiving, storing, picking, and packing of inventory.
• Ensure inventory accuracy and integrity, including regular stock checks and audits.
• Implement inventory control procedures to minimize shrinkage and waste.
• Optimize storeroom/warehouse layout and processes for efficient space utilization and workflow.

Team Leadership:

• Recruit, train, and manage a team of retail and shipping/receiving staff, fostering a positive and productive work environment.
• Build and cultivate a team atmosphere by working with the team to achieve the company’s targets and objectives
• Set clear performance expectations and provide ongoing feedback and coaching.
• Develop staff schedules to ensure adequate coverage for both retail and warehouse operations.
• Coordinating with HR to ensure staff compliance with health and safety regulations

Qualifications:

• Proven experience in retail and/or warehouse management, with a strong understanding of both areas.
• Strong understanding of retail operations, merchandising, and customer service principles
• Possess the ability to lead and motivate a team of people to succeed by utilising appropriate interpersonal styles including leading by example, setting objectives and defining responsibilities to give a clear sense of direction
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficient in inventory management systems and retail software.
• Ability to analyze data and make informed decisions.
• Knowledge of health and safety regulations related to retail and warehouse operations.

Preferred Qualifications:

• Experience in a similar dual-role position overseeing both retail and warehouse operations.
• Knowledge of inventory management, supply chain, and logistics
• Familiarity with retail sales strategies and visual merchandising.

Working Conditions:

• This role will require occasional lifting and moving of stock items.
• The candidate must be able to work flexible hours, including weekends and holidays, to meet operational needs.