Retail Associate/Stocker

Ross Dress For Less

Niagara Falls

CAD 60,000 - 80,000

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

Success. Our winning team pursues excellence while learning and evolving.
Career growth. We develop industry leading talent because Ross grows when our people grow.
Teamwork. We work together to solve the hard problems and find the right solution.
Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks during all working hours and will perform a range of functions in all areas of the Store as business needs require.

ESSENTIAL FUNCTIONS:

Understands that safety is the number one priority and practices safe behaviors.
Maintains a high level of awareness on the sales floor to create a safe shopping environment, correcting or reporting unsafe conditions to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
Assists Customers in any way necessary; is register-trained, assists with merchandise, and answers questions in a polite manner.
Provides prompt responses to Customers at all times and handles all Customer issues courteously.
Represents and supports the Company brand at all times.
Performs cleaning tasks to help maintain merchandise, customer, and Team areas.
Maintains a professional appearance and adheres to the Company's dress code.
Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
Expedites newly received merchandise to the sales floor and maintains merchandise familiarity.
Understands the Loss Prevention Awareness program and merchandise protection standards.
Demonstrates integrity and honesty in all interactions.
Follows all policies and procedures concerning cash transactions and maintains accuracy.
Demonstrates a sense of urgency to efficiently perform their role.

COMPETENCIES:

Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Effectively communicate with Customers, Associates, and Store Leadership in a friendly manner.
Ability to perform basic mathematical calculations commonly used in retail.

PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

SUPERVISORY RESPONSIBILITIES:
None

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.