Retail Associate

JOB DESCRIPTION: Retail Associate

If you are excited about being part of the team at a unique outdoor experience, then keep reading! Malahat SkyWalk is an exciting tourist attraction on Southern Vancouver Island. The experience includes a Welcome Centre, a 600-metre accessible treetop walk through a beautiful coastal forest leading to a 10-storey architecturally stunning Spiral Tower offering unparalleled views of southern Vancouver Island. Perfect for all ages and abilities, the SkyWalk experience provides a stunning new perspective of beautiful southern Vancouver Island and is truly a must-do activity in British Columbia. Our team is passionate about connecting with guests, sharing the beauty of our destination, and creating memorable moments through storytelling and exceptional service. Join the team at the Malahat SkyWalk, where breathtaking views meet exceptional guest experiences!

Position Overview: We are seeking friendly, professional, and motivated individuals to join our Gift Shop Team as Retail Associates. This role is more than just sales—it’s about creating lasting memories through exceptional customer service, meaningful interactions, and sharing the unique stories behind our products and destination.

Responsibilities

As a Retail Associate, you will:

• Deliver outstanding customer service by engaging with guests in a professional, prompt, and friendly manner.
• Share the stories behind our products and the Malahat SkyWalk, enriching the guest experience through meaningful storytelling and knowledge of our destination.
• Assist with the sale of merchandise, achieving sales targets, and ensuring alignment with the business’s goals.
• Maintain a clean, organized, and visually appealing store environment.
• Merchandise inventory, restock shelves, and assist with inventory management.
• Operate the Point-of-Sale (POS) system accurately and ensure accountability for daily cash handling and reconciliation.
• Support other Malahat SkyWalk departments as needed to ensure smooth operations and exceptional guest experiences.

Qualifications:
To excel in this role, you should demonstrate:

• A friendly and confident demeanor, with the ability to build rapport quickly with guests.
• A love for storytelling and a passion for sharing knowledge about our products and destination to create a deeper connection with guests.
• Experience using computer-based POS systems (preferred).
• Previous experience in retail, tourism, or guest services (an asset).
• Strong interpersonal skills, with a polite and tactful approach to interacting with guests of all ages and nationalities.
• Excellent English communication skills (verbal and written). Proficiency in additional languages is considered an asset.
• A thoughtful and professional approach to handling public interactions.
• The ability to work independently as well as collaboratively within a team.
• A valid driver’s license and access to a reliable vehicle (preferred).

Work Conditions:

• This position requires flexibility to accommodate the needs of the business, including evenings, weekends, holidays, and on-call shifts.
• Cross-training in other departments may be required to support the overall guest experience at the Malahat SkyWalk.

Malahat SkyWalk is an equal opportunity employer that values diversity and inclusion in the workplace and is committed to providing a workplace free of harassment and discrimination. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

We thank all of those who apply. Only those selected for further consideration will be contacted.

Malahat SkyWalk gratefully acknowledges that we live, work and play on the traditional and ancestral territory of the Malahat Nation, part of the Coast Salish Peoples.

Job Type: Full-time

Pay: $20.00-$22.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• Discounted or free food
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work days:

• Holidays
• Weekends as needed

Work Location: In person

Expected start date: 2025-01-13