Retail Associate

Starvox Entertainment is looking for a friendly, extroverted, and professional Retail Associate for a seasonal position for an upcoming dinner theatre production this winter in Halifax. The ideal candidate will have experience and comfort working in merchandise in a fast-paced environment, along with strong communication, organisational, and sales skills.

IDENTIFYING INFORMATION

Job Title: Retail Associate

Division: Operations

Responsible To: Box Office Manager, Director of Retail

POSITION SUMMARY

All Retail Sales Associates will ensure a high level of customer satisfaction by being knowledgeable about products offered and working collaboratively with their coworkers to provide superior customer service. Retail Sales Associates will share the common goal of maximising sales through positive guest interactions and strategic sales techniques, and work under the directive of their manager to meet sales goals and boost KPI's.

DUTIES AND RESPONSIBILITIES

1. Available to work Full Time from December 9th - January 5th
2. Connect with every customer to ensure they feel welcome in the store
3. Deliver superior customer service and create a memorable guest experience while maintaining sales goals
4. Use the Point of Sale (POS) system to complete transactions in accordance with company policy
5. Work collaboratively with colleagues to meet sales targets of the store
6. Follow directives of management to increase KPI's and meet sales goals
7. Take cash payments in accordance with established company cash handling policy
8. Work collaboratively with coworkers to foster a positive and productive work environment
9. Maintain detailed knowledge of the stores offerings in order to personalize product recommendations for each and every customer
10. Assist with regular cleaning and sanitizing procedures
11. Ensure that the sales floor is neat, and that merchandise is attractively displayed
12. Assist with restocking the sales floor
13. Assist with maintaining the stockroom and preparing inventory for the floor
14. Assist with the receiving and processing of shipments as necessary
15. Maintain a familiarity and working knowledge of the show and the content featured
16. Maintain a familiarity of product locations both in the stockroom and on the sales floor