ReStore Manager

Are you ready to make a difference in your community and lead a team to success?
Habitat for Humanity Heartland is seeking a dedicated and skilled ReStore Manager to lead our ReStore operations, drive revenue growth, and promote best practices in retail and customer service. This is a unique opportunity to manage a high-volume retail environment with a mission-driven focus, where every item sold supports affordable housing in the community.

About the Habitat ReStore
Habitat ReStores generate revenue through selling donated and reclaimed building materials and household goods. These funds directly support Habitat for Humanity’s mission to build safe, affordable homes for families. As ReStore Manager, you’ll be instrumental in turning donations into opportunities, providing a high-quality shopping experience for our customers while empowering our team to grow and succeed.

Key Responsibilities

Leadership

• Lead and inspire the ReStore team, ensuring exceptional service and operational success.
• Oversee recruitment, onboarding, and training of staff and volunteers, fostering a supportive and inclusive environment.
• Mentor the Assistant Manager to develop their skills and drive operational efficiency.
• Implement pre-shift chats and meetings to boost engagement and performance.
• Manage team schedules, track time off, and ensure consistent store operations, including opening and closing routines.
• Conduct staff performance reviews and provide coaching as needed.

Revenue Growth

• Drive sales by managing inventory, assessing merchandise, and optimizing pricing.
• Work closely with procurement and donors to maintain quality stock.
• Oversee cash handling processes, conduct audits, and manage discounts in line with policy.
• Optimize store layout, promotions, and displays to enhance revenue and attract foot traffic.
• Stay aware of market trends, customer preferences, and local demands to maintain ReStore’s competitiveness.

Operations

• Uphold health, safety, and quality standards, ensuring an exceptional experience for donors and customers.
• Manage theft prevention protocols and store security.
• Handle budgeting, tracking performance against revenue targets, and implementing corrective actions when necessary.
• Address customer and donor inquiries, resolving issues professionally and efficiently.
• Collaborate with leadership to identify and implement operational improvements.

What We’re Looking For

• Leadership Experience: Minimum of 3 years in high-volume retail management.
• Community-Focused: A strong commitment to Habitat for Humanity’s mission and making a positive impact.
• Relationship Builder: Proven ability to foster an inclusive, engaged, and motivated team environment.
• Excellent Communicator: Strong verbal and written skills to share policies, guide teams, and communicate changes.
• Retail Savvy: Knowledge of construction materials is a bonus.
• Organized & Tech-Savvy: Highly organized with proficiency in MS Office, Teams, and data management.
• Problem Solver: Ability to troubleshoot issues related to sales, operations, and engagement effectively.
• Requirements: Valid driver’s license, reliable vehicle, ability to pass a clean police check.
• Physical Requirements: Ability to lift and carry up to 50 pounds and navigate stairs.

Preferred Qualifications

• Bachelor’s degree in Business Administration or related field.
• Retail Management certification is a plus.

Why Join Us?

By joining Habitat for Humanity Heartland, you’re not just taking on a job—you’re contributing to a greater purpose. Be part of a community-focused organization where your efforts have a lasting impact. In return, you’ll receive competitive compensation, growth opportunities, and the satisfaction of leading a team that makes a difference every day.

Job Types: Full-time, Permanent

Pay: From $51,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday
• Weekends as needed

Application question:

• Please tell us why you are perfect for the ReStore Manager position with Habitat for Humanity Heartland?

License/Certification:

• Driving Licence (required)

Work Location: In person