Restaurant Shift Manager

Papa John's - Forestville • Forestville, MD, US

Posted 3 days ago

Description

We're looking for an energetic person with great communication and customer service skills to be the next shift manager at our quick-service restaurant. You'll be in charge of running the shift, which means you'll have to greet and serve customers, watch over the staff, and run the restaurant for that shift. This position will work alongside team members to make sure all food and drinks are delivered quickly. As a shift manager, you'll be in charge of scheduling employees, giving them tasks, dealing with customer complaints, and making sure all food and drink safety rules are followed. You'll bring strong organizational skills, experience as a supervisor, and previous work in a fast food or quick service restaurant. If this describes you, please apply right away!

Responsibilities

• Supervise and coordinate team members during shifts
• Ensure food quality and service standards are met
• Handle customer inquiries and resolve issues promptly and professionally
• Train and mentor team members to enhance performance
• Assist in managing inventory levels and placing orders as needed
• Schedule shifts, train, and oversee restaurant employees to boost productivity levels and compliance
• Keep track of inventory and make sure every area is fully stocked by ordering supplies and coordinating product deliveries
• Delegate activities to employees and make sure they are executed efficiently and successfully to ensure quick service of all food and beverage
• Respond to customer issues in a timely, efficient, and polite manner
• Instruct the staff on safety procedures, customer service best practices, and restaurant cleanliness requirements

Qualifications

• Experience in the food service industry
• Previous restaurant management experience is preferred
• Availability to work nights and weekends
• Strong communication and organizational skills
• Must be authorized to work in the U.S.
• Proficient computer skills, including experience with Microsoft Office, strongly desired
• Showcase exceptional organizational, communication, and problem-solving skills
• Must have previous experience in food service and the ability to perform various roles of restaurant crew, preferably in fast food or quick service
• Must have prior experience managing a staff or in a relevant supervisory role
• A high school diploma or equivalent GED is required

Compensation

$12 - $16 hourly

About Papa John's - Forestville

Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities, and meaningful work combine to produce not only the best pizza but also the best team members! Better Opportunities. Better People!

At Papa John's, we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa John's has a variety of positions for talented and passionate people.

Papa John's is an equal-opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promotion from within and rewards based on performance are important elements of our company culture.