Restaurant Manager

Willibald Farm is a growing farm distillery, brewery, and restaurant located in Waterloo Region, just outside of the small village of Ayr. Willibald has a strong focus on high quality, premium beer and spirits that are made 100% on our farm. Our on-site restaurant emphasizes what’s fresh and grown locally, influenced heavily by our pizza oven and on-site beef cattle. We are seeking an experienced, passionate restaurant manager who will lead our restaurant operations.

Duties & Requirements:

• Oversee daily operations of all hospitality-related operations, including working directly with our executive chef.
• Manage and train a team of servers, hosts, and bartenders to ensure top-notch service and hospitality.
• Address and resolve guest inquiries, complaints, and special requests in a professional and timely manner.
• Develop and implement strategies to enhance the guest experience and improve customer satisfaction.
• Monitor and manage restaurant budgets, including cost control, revenue generation, and inventory management.
• Conduct regular inspections of the restaurant to ensure cleanliness, safety, and compliance with health regulations.
• Enforce restaurant policies and procedures, including those related to safety and hygiene.
• Analyze guest feedback and industry trends to recommend improvements and innovative practices.
• Coordinate with marketing and events teams to plan and execute promotional activities and special events.

Qualifications:

• Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field is not required, but is an asset.
• Minimum of 3-5 years of experience in restaurant management, with a proven track record of success.
• Strong leadership and team management skills, with the ability to build, inspire, and maintain a high-performing team.
• Exceptional customer service skills with a genuine passion for delivering a memorable customer experience.
• Excellent communication and interpersonal skills.
• Proficiency in restaurant management software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational and problem-solving abilities.
• Must own a vehicle and possess a valid driver's license.