Restaurant General Manager

MAKE YOUR IMPACT

Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive every day. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics).

In addition to our 5 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships.

Impact Kitchen is always looking for enthusiastic & passionate team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

OVERVIEW OF POSITION

The role of the General Manager (GM) is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, Cost of Goods (COGS), people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen’s brand, values and staff culture.

ESSENTIAL DUTIES

Daily:

• Review daily reporting, including KPI’s, Sales, Average Guest Count, Payroll, key item sales, guest check average and effectively communicate to the team all pertinent information.
• Through constant communication with the Manager on Duty (AGM/MOD), ensure the following is being executed at the highest level: Run the floor, role model standards, dress code and operating practices.
• Daily systems check, manager logbook review and ensure action plan follow-up.
• Staff relations; support staff issues, ensures proper employment standards and corrective action process. Coach, mentor and set the tone. Participate when possible and always lead by example.
• Guide training and career development initiatives; review all staff performance adjustments and notes of praise.
• Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up.
• Internal contact for Health inspections, WSIB procedures, Inspectors and related audits.
• Maintain engagement and build customer relationships and brand affinity.

Weekly:

• Prepare weekly P&L and attend one on one with Head of Operations.
• Chair weekly management meeting, set objectives and follow-up on action plans; Assistant Restaurant/KM/Front of the House Supervisor development and weekly one on one’s.
• Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction.
• Prepare and send weekly documents to the Bookkeeper.
• Maintain Budget; complete weekly forecasts, sign off on all costed hourly schedules, staffing levels, payroll & inventory items.

Monthly:

• Prepare P&L and attend monthly Operations meeting with Head of Operations, Head of Business Development, regional management and other GM’s.
• Complete reviews & conduct monthly progress updates with all staff.
• Review staffing levels, bench strength and recruitment with KM and AGM.
• Financial reconciliation of all credit cards transactions.

Quarterly:

• Town hall, culture events and leadership training initiatives.
• Management strategy meeting.

Annual:

• Participates in the annual budgeting process for the location.
• Prepares business plan and forecast for the restaurant.
• Details R&M and capital wish items to protect the location's assets.

Always:

• Brand ambassador of Impact Kitchen at all times.
• Qualified in all aspects of Front of the House leadership.

WHY WORK AT IMPACT?

• Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way.
• #TEAMIMPACT Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together.
• Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness.
• Make an Impact - Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community.

Team Perks

• Competitive Compensation $53,500 to $58,500 +
• Annual Bonus Opportunity up to $10,000
• Paid Vacation
• Paid Sick Days
• Industry leading work life balance
• Health benefits program offered at the end of 3 month probationary period
• Free monthly meal stipend redeemable at Impact Kitchen
• 50% Discount on Impact brand purchases
• Free Impact staff events

INCLUSIVITY AT IMPACT

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.