Response Operator - Police Services

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City of Kelowna

Kelowna

CAD 30,000 - 60,000

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Yesterday

Job description

Position Details

Posting Number: CK53512P

Position Title: Response Operator - Police Services

No. of Staff Required: 1

Position Type: FT

If Term position, enter length of Term in months: n/a

Position Groups: CUPE Civic

Division: People & Protective Services (DV139)

Department: Community Safety (DP115)

Branch: Police Information Management (BR272)

Organizational Information

Purpose of your Position - Non Union: A Response Operator screens and assigns incoming phone calls and provides administrative support to the public, RCMP and Police Services support staff.

Duties - Union

Processes and responds to all incoming calls and enquiries in a timely and professional manner.
Provides general information to the public regarding police policies and regulations.
Creates, maintains and distributes resource material.
Provides training to new team members.
Regularly monitors, transfers and responds to Police Services email proxies.
Creates, updates and maintains documents and information into databases.
Performs general clerical administrative duties.
Assists with scanning information and entering updates on various RCMP/Police Specific databases and programs.
Provides administrative support to assist various departments as/when required.

Credentials - Union

High School graduation or equivalent
Experience
RCMP Security Clearance

Competencies

Communication Excellence
Teamwork
Computer literacy
Service Excellence
Typing – 45 wpm

Physical Demands

Special Instructions to Applicant

Please note: applications are only accepted until 4:00pm on the closing date. Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing. Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply. Please attach copies of your education/membership(s) as “other documents”.

Additional Hiring Information

Pay Rate: Starts at $28.37 per hour with 2 step progressions to $31.51 per hour

Posting Date: 01/28/2025

Closing Date: 02/05/2025

Days of Work: 6 days on 3 days off

Standard Hours per Day: 7

Hours of Work: 8:00am-4:00pm x 3, 4:00pm-12:00am x3, followed by 3 days off

Work Location: POLICE SERVICES BUILDING

Documents Needed to Apply

Required Documents

Resume
Cover Letter

Optional Documents

Other Document 1
Other Document 2
Other Document 3