Response Operator - Police Services

Special Instructions

Please note: applications are only accepted until 4:00pm on the closing date.

Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.

Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.

Please attach copies of your education/membership(s) as “other documents”.

Posting Information

Posting Number: CK53512P
Position Title: Response Operator - Police Services
No. of Staff Required: 1
Position Type: FT
Position Groups: CUPE Civic
Division: People & Protective Services (DV139)
Department: Community Safety (DP115)
Branch: Police Information Management (BR272)

Purpose of Your Position

A Response Operator screens and assigns incoming phone calls and provides administrative support to the public, RCMP, and Police Services support staff.

Duties

1. Processes and responds to all incoming calls and enquiries in a timely and professional manner.
2. Provides general information to the public regarding police policies and regulations.
3. Creates, maintains, and distributes resource material.
4. Provides training to new team members.
5. Regularly monitors, transfers, and responds to Police Services email proxies.
6. Creates, updates, and maintains documents and information in databases.
7. Performs general clerical administrative duties.
8. Assists with scanning information and entering updates on various RCMP/Police specific databases and programs.
9. Provides administrative support to assist various departments as/when required.

Additional Hiring Information

Pay Rate: Starts at $28.37 per hour
Posting Date: 02/27/2025
Closing Date: 03/14/2025
Days of Work: 6 days on 3 days off
Standard Hours per Day: 7
Hours of Work: 8:00am-4:00pm x 3, 4:00pm-12:00am x 3, followed by 3 days off
Work Location: POLICE SERVICES BUILDING

Documents Needed to Apply

Required Documents:

• Resume
• Cover Letter

Optional Documents:

• Other Document 1
• Other Document 2
• Other Document 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How many years experience do you have operating a multi-switchboard phone line?
  • None
  • 1-2 years
  • 3-4 years
  • More than 4 years
• * How many years experience do you have working in a receptionist role?
  • None
  • 1-3 years
  • 3-5 years
  • More than 5 years
• * How many years of experience do you have with front line customer service?
  • None
  • Less than 1 year
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years
• * How many years of experience do you have in RCMP information management?
  • None
  • 0-1 year
  • 1-2 years
  • 2-4 years
  • More than 4 years
• * This position requires an RCMP Enhanced Security Clearance. For Enhanced Security Clearances, the individual must have Canadian citizenship or Permanent Resident status. Do you possess either Canadian citizenship or Permanent Resident status?
  • No
  • Yes
• * Police Services operates 365 days a year. This position requires you to work day and night shifts, including weekends and holidays; are you available to work these types of shifts?
  • Yes
  • No
• * This position requires an RCMP Enhanced Security Clearance that has a processing time of up to 6 months which will delay the actual start date for the position.
  • I have read this statement and understand this condition.
• * Are you eligible for or do you currently hold an RCMP Reliability Status Clearance?
  • Yes I am and I currently hold an RCMP Reliability Status Clearance.
  • Yes I am but I do not currently have an RCMP Reliability Status Clearance.
  • No, I am not eligible.