Responsable Des Solutions d'Entreprise

Summary

As a Responsable des Solutions D'entreprise at Chanel, you will play a crucial role in managing the software development lifecycle within the enterprise solutions tower and overseeing partners for managed services of third-party application support. This position requires significant hands-on experience with D365 F&O and a deep understanding of ERP and POS projects, as well as integration between multiple systems.

Responsibilities

• Manage periodic releases and continuous improvements of Chanel Canada's application landscape in finance, logistics, and retail solutions.
• Oversee service delivery from third-party application support partners.
• Gather, analyze, and document business requirements with the support of SMEs.
• Lead technical changes and small to medium-sized projects, contributing to larger projects throughout their lifecycle.
• Manage Agile and Waterfall delivery teams and partners both onshore and offshore.
• Collaborate with solution teams to develop and test software, including preparing test plans and scripts.
• Work with global, regional, and local teams to ensure information security and business continuity requirements are met.
• Support change management activities within the organization.

• Exceptional knowledge of Microsoft Dynamics D365 and/or AX ERP and/or POS systems.
• Experience in business analysis and/or functional consulting with a deep understanding of supply chain, finance, retail, and business processes.
• Strong understanding of system integrations and architecture, including EDI.
• Knowledge of SDLC and version management processes.
• Experience working on large-scale projects involving multiple teams and complex integrations.
• Experience with offshore teams and managed service providers.
• Experience leading small to medium-sized projects is a major asset.
• Knowledge of Azure DevOps or Jira, and PowerBI.
• Familiarity with RPA tools and Power Platform is a plus.
• Excellent collaboration and communication skills.
• Strong documentation and writing skills.
• Awareness of ITIL.
• Certifications in business analysis (CBAP), project management (PMP, PRINCE2, CSM, SAFe), and product management (CSPO, SAFe POPM) are appreciated.
• Bilingual in French and English, both spoken and written.