Residential Property Manager

Job Title: Residential Property Manager
Reports To: Executive Vice President, Development
Department: Residential Operations

Position Summary

SmartLiving is seeking an experienced and dynamic Property Manager to oversee operations at The Millway, our newest rental community in the Vaughan Metropolitan Centre. This 450+ unit property offers a diverse range of suites, resort-quality amenities, and an elevated resident experience through technology and lifestyle programming.
As the Property Manager, you will play a key role in fostering a positive living environment, ensuring operational excellence, and delivering best-in-class customer service. You will lead a team, collaborate with senior management, and drive continuous improvement in building operations and resident satisfaction.

Key Responsibilities

1. Resident Relations & Customer Experience
   • Act as the primary point of contact for residents, ensuring timely and professional communication.
   • Handle inquiries, feedback, complaints, and concerns with diplomacy and efficiency.
   • Foster a strong sense of community through engagement initiatives and lifestyle programming.
2. Property Operations & Maintenance
   • Conduct daily building inspections to assess property conditions and recommend improvements.
   • Monitor contractor performance and review service agreements on a monthly basis.
   • Lead requests for proposals (RFPs) for new and existing services.
   • Ensure compliance with health & safety standards and building regulations.
3. Financial & Administrative Responsibilities
   • Assist in budget planning and financial reporting, including annual budget preparation.
   • Prepare weekly and monthly reports for senior management on building performance.
   • Meet weekly with senior management.
   • Coordinate month-end duties, including suite pre-inspections, contractor scheduling, and unit turnovers.
4. Team Leadership & Collaboration
   • Oversee, train, and support resident services staff, contractors, and service providers.
   • Maintain strong communication with senior management, attending weekly strategy meetings.
   • Foster a collaborative work environment, ensuring team alignment with company objectives.

Qualifications & Requirements

1. Experience & Knowledge
   • 3+ years of experience in residential property management
   • Strong knowledge of the Residential Tenancy Act (RTA) and tribunal process
   • Experience managing contractor relationships, budgets, and financial reports
   • Proficiency in property management software, specifically Yardi, is an asset
2. Skills & Attributes
   • Exceptional communication & interpersonal skills to engage with residents and teams
   • Problem-solving & conflict resolution skills to handle resident concerns effectively
   • Strong leadership & team management abilities to inspire and support staff
   • High degree of initiative, flexibility, and adaptability in a fast-paced environment
   • Strong organizational skills & attention to detail to ensure operational excellence

Additional Requirements
• Maintaining a weekly schedule that includes you working Saturdays
• Completion of (or working towards) Property Management Designation is considered an asset

Why Join SmartLiving?
At SmartLiving, we are committed to redefining rental living with high-quality residences, cutting-edge technology, and outstanding customer service. Join us and be part of a team that values innovation, collaboration, and excellence.

Values
The Property Manager must be client focused, advocate and communicate a positive image of the company, both internally and externally. The Property Manager shall take accountability for decisions made and conduct oneself in a respectful and ethical manner in representing the Trust’s interests. The Property Manager shall demonstrate entrepreneurialism and behave like an “owner” in carrying out daily tasks and responsibilities, demonstrating creativity and resourcefulness in achieving desired results. The Property Manager is expected to be a team player and work effectively with colleagues and associates in terms of input, sharing of ideas and working to achieve common goal.

We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation.