Residential HVAC Service Technician

Job Description

Position Summary:

To assist in providing maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high-quality experience.

Required Qualifications / Achievements:

• Valid driver’s license
• Demonstrate a willingness to invest in tools used in the service of HVAC equipment in order for advancement
• Demonstrate a willingness to invest time in-service training seminars and classes
• Work from 28’ extension ladder and 12’ step ladder
• Ability to operate power and hand tools safely
• Insurable driving record
• Ability to follow written and verbal directions as given
• Demonstrate commitment to developing customer service skills
• EPA certification
• Demonstrate mechanical aptitude

Desired Qualifications / Achievements:

• HVAC Tech School Certificate and/or
• College Degree
• High School Diploma
• EPA Certified

Essential Functions and Responsibilities:

• Arrive at the job site at the scheduled time and location as dispatched
• Relocate from one job site to another job site as dispatched during the workday
• Report to the dispatcher when arriving and leaving the job site
• Operate company vehicle as needed
• Follow instructions from supervisor and/or dispatcher and carry out in a timely manner
• Report problems with company tools or vehicles promptly
• Report problems with equipment to Service Dispatcher to expedite parts delivery
• Communicate with customers and collect C.O.D. on maintenance visits as directed
• Ability to work staggered schedule if required
• Maintain professional appearance and attitude at all times
• Inform and educate customers about residential planned maintenance agreements
• Inform and educate customers on additional products or services available through the company
• Inform customer of replacement options following company guidelines
• Develop basic knowledge of electrical refrigeration principles
• Develop basic knowledge of service tools and testing devices
• Develop soldering skills
• Develop customer service skills.
• Perform filter changes utilizing filter checklist paperwork unassisted
• Develop skills to perform planned maintenance on residential systems utilizing a maintenance checklist with the assistance of a Service Technician level 3 or higher
• Complete all service-related forms properly
• Provide all customers with new / renewal maintenance agreement program information
• Demonstrated ability to program thermostats
• Demonstrated ability to clean Indoor and Outdoor coils
• Demonstrated ability to clean Blowers and Burners
• Other duties as assigned