Residential Collector (Hybrid)

As a ResidentialCollector with Irving Oil, you will identify and manage credit risk for residential accounts within a specific portfolio. You will balance both inbound and outbound contacts with residential customers and will work with them to manage repayment plans and accept and process payments. Preparing accounts for placement with third party collection, acting as a second line support for credit approvals on residential accounts, and sending daily notifications to customers as appropriate are all part of this role’s responsibilities.

What We Offer :

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Hybrid Work Model – Allows for a blend of in-office and work-from-home days
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24 / 7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities :

• Manage customer repayment plans and accept / process payments.
• Contact customers via telephone, email, fax.
• Account Maintenance (as required).
• Prepare accounts for placement with 3rd party collections – legal or agency.
• Identify and manage risk within collection portfolio.
• Prioritize calls based on objective criteria.
• Willingness to participate in projects and other team initiatives as required.

Your Skills :

• Ability to work in a fast-paced environment with strong attention to detail.
• Strong analytical thinking skills with continuous improvement mindset.
• Excellent time management skills with the ability to work towards fixed deadlines.
• Very good communication skills both oral and written.
• Ability to handle objections and adversity.
• Effective collaborator and a team player.

Your Experience :

• Post-secondary education in Business Administration, Accounting, or Finance.
• Experience with collections is an asset.
• Solid knowledge of MS applications : Word and Excel especially.
• Sales experience an asset.
• Professional credit designation such as CCP (Certified Credit Professional) an asset.
• Bilingualism an asset : French and English.