Residential Account Manager

Career Opportunity – Carrier Enterprise Canada

Position: Residential Account Manager

Reporting to: Residential Sales Manager

Location: London, Ontario

Who We Are: Carrier Enterprise Canada (CEC) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) and refrigeration products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CEC offers customers a wide range of HVAC/R product lines, competitive pricing, best-in-class customer service and valuable, time-saving services that positions CEC as an industry leader. With 36 locations in Canada and over 150+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, there is a location to service our customers HVAC/R needs.

We are currently accepting internal and external applications for the Residential Account Manager.

The Opportunity:

Working closely with an existing dealer network and generating new business for Carrier Residential Equipment and our parts product lines, your main job responsibilities will include:

• Recruiting new dealers/customers.
• Developing our existing dealer network.
• Achieving agreed upon sales goals for assigned territory.
• Introducing new and existing programs and products to customers.
• Developing and implementing marketing strategies, goals and sales plans.
• Accepting and processing new orders from customers, and keeping customers aware of product availability and the status of their orders.
• Building strong internal and external client relationships by providing dedicated customer service.
• Actively participating in industry associations and events.
• Assisting the credit department in the collection of outstanding debts and the resolution of disputes with customers.

Skills and Behaviours:

• Minimum three to five years of successful sales experience in a fast paced, competitive and high-volume environment, ideally within an HVAC/R, technical and/or Distribution Company.
• Post-secondary degree/diploma.
• Proven negotiation, sales and leadership abilities.
• Organized, independent individual who has a strong desire to sell and succeed.
• Superior communication and interpersonal skills.
• Customer service orientated.
• Computer literate.

What’s in it for you?

• When you join Carrier Enterprise Canada, you will be part of a dynamic work environment that delivers first-class service to provide comfort to every home & business through our top of the line HVAC/R products.
• You’ll join a team built on trust and integrity – where we succeed and celebrate together.
• We value engagement, empowerment and accountability and our team members flourish because of it.
• We care about your future with us. We encourage and provide opportunities for learning and development by using the best-in-class tools for training.
• Every team member makes an impact in our business. We believe our team members are our greatest asset’s.

We offer competitive salary, incentive, and benefits such as:

• Health, Dental & Vison Care
• Life & Disability Insurance
• Travel Assistance Coverage
• Company Pension Plan with a company contribution
• Employee Assistance Program

*Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”) to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed and treated with confidentiality.