Resident Area Clerk, Part Time, Nursing Administration

Job Code: 16093

Status: Part time

Location: Providence Manor

Union: LiUNA

Wage: $24.41 - $26.29

Posting Period: March 7, 2025 - March 13, 2025

The Resident Area Clerk will support the safe, efficient, and effective operations of the Resident Home Area by providing quality clerical support. In collaboration with the Charge Nurse, the Resident Area Clerk will work under the direction of the Director of Care.

Skills And Qualifications

• Two-year Office Administration, Health Services (Also known as Medical Office Administration) Diploma or equivalent combination of education and healthcare clerical experience
• Successful completion of medical terminology course, preferred

Position Responsibilities

• Acts as first point of contact for Resident Home Areas to which clerk is assigned (e.g. welcoming guests to the unit, answering telephones, redirecting calls, taking messages, etc.)
• Completes appropriate processes and procedures regarding resident transfer, admission, discharge, resident death, resident activity, leave of absence, program, or clinician change
• Responds to routine inquiries from residents and their families and refers urgent matters to the appropriate team member/manager, department
• Communicates with staff and/or Manager with any issues, concerns or questions from family/care providers, or Home and community partners in a timely manner
• Responds to requests from visitors, ensuring confidentiality and privacy requirements are maintained
• Maintains accountability to organizational policy and legislation regarding the access to and distribution of patient information
• Liaises with Admission Coordinator and community partners to support safe resident transition processes
• Ensures residents records are properly completed, securely stored and readily available to physicians, nurses, and other health care providers
• Schedules and/or coordinates appointments, resident transportation, escorts, and meetings as required

Why Work At Providence Manor

• A long-term care home with specialized care for dementia and veterans
• Committed to a person and family-centred approach
• Competitive salaries with percentage in lieu of benefits and vacation
• Group Retirement Pension Plan
• Corporate and Resident Home Area/service specific orientation for new hires
• Focus of Healthy Workplace and Culture of Quality
• Employee and Family Assistance Program
• Education, mentorship and bursary opportunities
• Fully affiliated with Queen’s University and St. Lawrence College and other academic institutions
• Located in downtown Kingston