Residence Life Manager

Staff - Non Union

Job Category: M&P - AAPS

Job Profile: AAPS Salaried - Student Management, Level B

Job Title: Residence Life Manager

Department: UBCO | Residence Life | Student Housing and Hospitality Services | Business Operations

Compensation Range: $6,747.50 - $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date: April 7, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job Summary: As a member of the Residence Life leadership team, this position is responsible to provide support services that foster student learning, success and strong student communities through meaningful orientation and transition experiences. Establishes a climate that supports and facilitates student-focused approach to customer service and support. Supports and contributes implementation of the UBC Student Residential Experience such as Residence Life program curriculum development, staff recruitment, supervision, training and development, and student leadership development. To be responsible for all aspects of student life in an on-campus residence area and live in assigned accommodation. To manage the overall program and the residence life budget in their assigned area. To coordinate the delivery of all Residence Life services to residents to accomplish departmental goals. This position is responsible for providing a residence life program that furthers student recruitment, retention, academic success, personal, and community and leadership development.

Residence Life is a 24-hour operation providing support to students and responding to all resident crises and residence emergencies as well as inquiries from students, parents, emergency services and other university personnel.

Organizational Status: This position provides supervision to a team of student employees including: Residence Advisors, Senior Residence Advisors and Programme Resource Advisors. Reports to the Associate Director, Residence Life. Works in cooperation with Facilities and Maintenance Services team, Residence Front Desk, Residence Administration and other area administrative staff. Regularly liaises with Food Services personnel, Health & Wellness, Campus Security staff, RCMP, Fire Department, and campus Student Services and Student Development units.

Work Performed: To be responsible for residence management in the following areas:

Employee Management:

• Builds, motivates and supervises a team of part-time student staff. Leads and coaches towards effective performance and service excellence.
• Conducts performance management processes of Residence Life student staff which includes performance evaluations, discipline and terminations.
• Responsible for full cycle recruitment of Residence Life student staff which includes job descriptions, interviews, training and onboarding.
• Organizes and implements the orientation, training, and ongoing development of Residence Life student staff responding to current needs as necessary throughout the year.
• Provides 24 hour on-call support of staff responding to students in distress, fire systems and facilities emergencies.
• Ensures all employees work in a correct, safe manner, and are trained in regard to all necessary safety and environmental regulations, standards, practices and procedures.

Community Development:

• Assist in budget preparation for residence life in assigned residence area and approves and dispenses departmental programming funds at area level.
• Develop a year long outline of educational, recreational, social and wellness programs and manages the programming in an assigned residence area.
• Implement programs through advisory staff that contribute to personal and community growth of residents.

Residence Conduct:

• Promotes, regulates, and supports residence behavioural standards process.
• Manages administrative judicial process (residence standards) in assigned residence area.
• Decides all judicial sanctions, and communicates decision to appropriate person(s).
• Assists with appeals of standards decisions.
• Reviews and revises residence behaviour standards, annually.

Crisis Management:

• Respond to crisis incidents and determine how best to support students to ensure the impact is mitigated and all involved are supported through the interpretation, implementation and administration of departmental policies.
• Liaises with parents, faculty, staff who may be impacted by critical incidents to ensure they are appropriately supported and works with AVP Students' Office, Campus Security, RCMP, emergency services to support broader investigations and crisis response.
• Provide ongoing post-incident support of residents and staff impacted.
• Maintain building security and safety by coordinating on-call schedules, scheduling building rounds and communicating with Campus Security dispatch.

Student Support:

• Act as a resource person for students and staff on personal, academic, and social concerns and advise students on a group and individual basis, including providing personal crisis support, guidance and referral, assistance to students on administrative and procedural requirements and act as a mediator and resource on issues between and among students in residence.
• Liaise with and refer students to other student services departments.
• Available daily to students and staff, during posted office hours and on call 24 hours a day to Residence Life and Administration and student staff, seven days a week.

Project Development and Management:

• Review and assess all aspects of student life in residence including assessing the effectiveness of previous years' policies and programs.
• Assist in the review and development of departmental policies and procedures and as necessary, implement changes to improve quality of residence living.
• Initiate, develop and implement orientation programs that support new students in their transition to residence and university.
• Assist in revising departmental literature.

Partnerships:

• Represent the Department with non-residence groups regarding to residence policies, student issues and concerns.
• Participate in other university committees as requested by the Associate Director, Residence Life.
• Liaise with other area staff including Front Desk staff, Facilities Building Services staff and Food Services staff.

Facilities:

• Investigate and make decisions regarding damage assessment appeals.
• Develop and administer procedures for facilities/equipment reservations and use.
• Respond to reports of after-hours facilities emergencies.

Supervision Received: The RLM reports to the Associate Director, Residence Life. The RLM works independently in accordance with general directives and goals in implementing and administering departmental policies, directives and plans. The RLM’s work is reviewed in terms of achievement of goals and overall effectiveness in management of services.

Supervision Given: Directly supervises 20 to 40 part-time residence life staff. Accountable for the conduct management and residence environment of residents.

Consequence of Error/Judgement: Incorrect decisions/judgments will directly affect the University's reputation with the professional community, community groups, students and faculties. Poor judgment or failure to maintain policies and standards could result in poor public relations, loss of property or injury to residents or staff, loss of revenue, damage to building and equipment, loss of prestige and potential legal liability for the University.

Qualifications: Undergraduate degree in a relevant discipline. Minimum of three to four years of related experience or the equivalent combination of education and experience. Satisfactory Criminal Record Check. Ability to communicate effectively verbally and in writing. Proficiency with standard office software required.

Equity, Diversity and Inclusion: Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code.