Reservations Agent

Embark on a journey of refined hospitality as a Reservations Agent at Auberge du Soleil, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.

Key Responsibilities

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information including the following:
  • All resort facilities/services offered and hours of operation
  • All accommodations, layout, décor, attributes and locations
  • All studio rates, special packages and promotions
  • All spa treatments and offerings, their benefits and costs
  • Daily stats, including availability
  • Entertainment/special events scheduled on property and in the area
  • Directions to the resort from airports and other major landmarks
  • General info, descriptions and directions for local services, restaurants, wineries and points of interests.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.
• Remote work a possibility depending on location.

Company Description

Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest’s stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French 'joie de vivre' and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Computer literate and able to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to work a flexible schedule including weekends and holidays, according to department needs.