Research Officer, Service Quality & Evaluation - IMPRESS Program (FT Permanent)

Job Details

Description

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for an existing vacancy.

What do we offer?

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our Competitive Wage And Benefit Package Include

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.
• Some benefits may vary based on employment terms
  
  

What do you offer?

Integrated Measurement for Performance, Review, and Enhanced Settlement Services (IMPRESS) is a new program aimed at strengthening the evaluation capacity of settlement organizations across Canada. The Research Officer – Service Quality & Evaluation contributes to assessing and improving service quality in the NGO sector. This role focuses on evaluating client experiences, conducting quantitative and qualitative research to enhance service quality, and improving newcomer client satisfaction with services. The Research Officer will be responsible for conducting research activities, including surveys and interviews with service provider organizations (SPOs) and newcomer clients, gathering and analyzing data, developing evaluation tools, and training SPOs on implementing a quality evaluation platform, tools, and performance measurement frameworks. The Research Officer will work closely with the technology team to ensure the effective automation of evaluation tools and contribute to the development of a user-friendly evaluation platform that meets the needs of service providers. The Research Officer will develop reports and visual representations and present findings to the Director, advisory board, and community partners.

Some Of The Tasks Of This Position Include

• Evaluating client experiences, conducting quantitative and qualitative research to enhance service quality, and improving newcomer satisfaction with services.
• Conducting research activities, including surveys and interviews with service provider organizations and newcomer clients.
• Developing evaluation tools and training service provider organizations on implementing a quality evaluation platform, tools, and performance measurement frameworks.
• Working closely with the technology team to ensure the effective automation of evaluation tools and contributing to the development of a user-friendly evaluation platform.
• Developing reports and visual representations and presenting findings to the Director, advisory board, and community partners.
  
  

What qualifications and abilities are we looking for?

The Successful Candidate Will Have The Following

Education

• University degree in social sciences, public administration, or a related field
• Master’s or Doctorate degree in a related field is preferred
  
  

Language

• Fluent in English, oral and written
• Other languages are an asset
  
  

Experience, Skills And Abilities

• Proficiency in Microsoft Office Suite, SurveyMonkey, and SPSS
• Experience in research, data collection, and qualitative/quantitative analysis
• Strong technical skills in designing and maintaining databases, organizing data, and developing reports
• Knowledge of service quality standards, program evaluation methodologies, data collection techniques, and performance measurement frameworks
• Experience in developing and delivering training programs for adult learners
• Experience in creating and implementing digital tools or platforms for data collection and analysis
• Experience in the settlement sector, working in outreach, community engagement, and stakeholder collaboration
• Ability to establish and maintain relationships with service provider organizations across Canada
  
  

Additional Requirements

• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
• Annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.
  
  

Core Competencies

• Organizational Awareness and Understanding: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the YMCA of the National Capital Region.
• Planning and Organization: Ability to establish a clearly defined and effective course of action for self and others to accomplish short- and long-term work goals.
• Problem-Solving: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses, and implement and evaluate them.
• Communication and Interpersonal Skills: Ability to speak, write, listen, and secure information effectively in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.
• Teamwork: Participates actively in a team for program quality and effectiveness.
  
  

About Diversity And Inclusiveness At The Y

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email peopleandculture@ymcaottawa.ca upon scheduling your interview.

Statement On Use Of Artificial Intelligence In Employment Decisions

At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants, we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.