Representative, Customer Care

Representative, Customer Care (Bilingual- English/French)

Apply locations Mississauga time type Full time posted on Posted 2 Days Ago job requisition id R104545

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Customer Care Representative to join the Element Driver Support team. As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients.

At Element, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Dedicated to providing world-class customer service in an incoming call center environment?
• Able to work independently in a fast-paced and exciting team setting?

As the Customer Care Representative, you provide exceptional customer support to clients and drivers who communicate with the contact center through either phone, email, or chat.

This position works Monday - Friday, full-time (37.5 hours/week), with full benefits. The hours of this team are 8:00 am - 8:00 pm ET. We provide all computer equipment needed to perform your job from home.

A Day in the Life

• Provide service to customers via telephone, chat, and email regarding first-level Web Support, Fuel Card, Vehicle Ordering, Title & Registration/Licensing, Toll Management, Insurance Cards, and Remarketing inquiries.
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues.
• Strive for first call resolution.
• Exhibit applicable empathy during interactions to ensure a superior customer experience.
• Assess customer needs, clarify information, research any issue, and provide solutions and/or alternatives.
• Meet personal/team qualitative and quantitative targets.
• Work effectively in a team environment, and when needed - provide back-up support for administrative tasks.
• Regularly attend work during scheduled shifts.

Requirements

• High school diploma or equivalent required.
• 1+ year(s) customer service work experience required, contact center experience preferred.
• Must be Bilingual in English and French.
• Excellent customer service and communication skills (verbal and written).
• Strong organizational skills, time management, and multitasking skills.
• Considers and appropriately incorporates perspectives from others.
• Demonstrates proficiency with Microsoft Office Suite including Word, Outlook, and Excel.

Telecommuting Requirements

• Quiet dedicated work area.
• Ability to keep all company-sensitive documents secure (if applicable).
• Access to a high-speed internet connection.
• Ability to attend in-office training, meetings, and events.

The hiring base salary range for this position is $51,800- $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability.
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles).
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles).

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

About Us

Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.