Remote Technical Support Representative

You’ll love it here! We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!

Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.

As a remote service agent, you’ll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here’s what you can expect:

• Work 24+ hours per week over 4-5 shifts,
• Shifts are up to 8.5 hours, with varying start and end times.
• Flexibility is key, as business needs may fluctuate week to week.

As a remote technical support representative, you will create an amazing customer experience by:

• Identifying and recommending solutions based on customers’ needs
• Facilitating product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
• Tutoring clients on the proper use of their products
• Completing training to continuously improve the client experience
• Having fun while being the best!

What we are looking for:

• 1+ years of call center or help desk experience
• Experience in troubleshooting and/or repairing devices
• Completion of high school diploma or equivalent
• Verbal and written proficiency in English
• Ability to work 24+ hours per week over 4 to 5 shifts

Your home office comes equipped with:

• Computer with monitor, speakers, and anti-virus software (PC must be running Windows 8 or newer, Mac computers must be running 10.13 or newer)
• Subscription to a high-speed, hard-wired internet connection
• A USB or 3.5mm PC headset
• A webcam for training and meetings
• A door. Home offices are required to be private and quiet and not in your living room.

Why you’ll love it here:

• Remote work environment from anywhere in Canada
• Competitive wages
• Employee discounts on awesome tech from day one
• An enthusiastic, fun, and supportive team culture
• Opportunities to build new skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

Join our amazing team!

We are looking for people just like you.

Base pay range

Pay varies by province.

B.C. hourly pay rate: $18 - $19

P.E.I. hourly pay rate: $16 - $17

Job Types: Temporary, Contract

Benefits:

• Dental care
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: Remote