Remote IT Support Specialist-TD Fiscal Advisory

Job Title: Remote IT Support Specialist – TD Fiscal Advisory
Location: Remote (Canada-based)
Job Type: Full-Time | Remote | Flexible Hours

About Us:
TD Fiscal Advisory, part of TD Bank Group, provides personalized financial solutions to individuals and businesses. We value innovation, precision, and remote-first collaboration in a tech-driven environment.

Role Overview:
We are seeking a Remote IT Support Specialist to ensure smooth technical operations for our team and clients. You’ll be the go-to expert for resolving technical issues, managing system performance, and supporting a seamless remote work experience.

Key Responsibilities:

• Provide technical support to remote employees and clients via phone, email, and remote tools

• Troubleshoot hardware, software, and network issues

• Set up and maintain IT infrastructure, including systems, servers, and devices

• Ensure data security protocols and company policies are followed

• Collaborate with other departments to implement tech improvements

• Document technical issues and resolutions in the helpdesk system

• Assist in software updates and IT training for team members

Qualifications:

• 2+ years of experience in IT support or system administration

• Strong knowledge of troubleshooting, network setups, and security protocols

• Proficiency in remote support tools (e.g., TeamViewer, Zoom, Microsoft Teams)

• Experience with cloud-based tools and SaaS applications

• Excellent communication skills and a service-oriented mindset

• IT certifications (CompTIA, Microsoft, etc.) are a plus

What We Offer:

• Remote-first culture with flexible hours

• Competitive salary and growth opportunities

• Health benefits and wellness programs

• Training and professional development resources

• Collaborative and supportive work environment