Remote IT Support Specialist-TD

Job Title: Remote IT Support Specialist – TD
Location: Remote (Canada-based)
Job Type: Full-Time | Remote

About Us:
TD Bank Group is one of Canada’s leading financial institutions, dedicated to innovation, service, and secure technology operations. We’re looking for a Remote IT Support Specialist to help ensure our employees and systems run efficiently across a distributed work environment.

Role Overview:
As a Remote IT Support Specialist, you will provide technical assistance to remote staff, troubleshoot hardware and software issues, and support the implementation of IT solutions. This role is essential in maintaining system performance and a seamless end-user experience.

Key Responsibilities:

• Provide first-line remote support for technical issues via phone, chat, or email

• Troubleshoot hardware, software, and network problems

• Set up and configure laptops, accounts, and software for new users

• Manage support tickets and ensure timely resolution

• Document technical issues and solutions in internal systems

• Assist with updates, system maintenance, and cybersecurity protocols

• Collaborate with IT teams to improve support processes

Qualifications:

• 2+ years of IT support or help desk experience

• Strong troubleshooting and problem-solving skills

• Familiarity with Windows, macOS, Microsoft 365, VPNs, and remote tools

• Experience with ticketing systems (e.g., ServiceNow, Zendesk)

• Excellent communication and customer service skills

• Ability to work independently in a fully remote environment

• IT certifications (CompTIA, Microsoft, etc.) are an asset

What We Offer:

• Remote-first work environment

• Competitive salary and comprehensive benefits

• Ongoing training and development

• Access to leading-edge tools and systems

• Supportive and inclusive team culture