Remote Customer Support Specialist (Insurance)

Company Overview: Join a progressive insurance agency dedicated to providing outstanding service and innovative solutions to our clients. We value teamwork, integrity, and a customer-centric approach to insurance services.

Position Summary: We are seeking a Self-motivated Remote Customer Support Specialist to join our dynamic team. As a Remote Customer Support Specialist, you will play a key role in assisting insurance clients, addressing inquiries, and ensuring a seamless customer experience.

Key Responsibilities:

1. Serve as a remote point of contact for insurance customers, handling inbound calls, emails, and online presentations.
2. Assist clients with policy inquiries, coverage details, claims processing, and billing questions.
3. Provide accurate and timely information while maintaining a high level of professionalism and empathy.
4. Collaborate with internal teams to resolve complex customer issues and escalate matters when necessary.
5. Process policy changes, endorsements, and upgrades accurately and efficiently.

Qualifications:

1. Previous experience in customer support, preferably in the insurance or financial services industry, is a plus but not required.
2. Excellent communication skills with a customer-focused mindset.
3. Ability to work independently in a remote setting and adapt to changing priorities.
4. Strong problem-solving skills with attention to detail and accuracy.
5. Proficiency in using remote communication tools (e.g., virtual phone systems, email platforms).
6. Insurance licensure or relevant certifications are required, OR must be willing to obtain one.

Benefits:

1. Competitive commission structure with performance-based incentives.
2. Comprehensive benefits package including health insurance, retirement plan, and paid time off.
3. Remote work flexibility with a supportive and collaborative team environment.
4. Opportunities for professional development and career growth within the insurance industry.

How to Apply: If you are passionate about customer service and enjoy working remotely, we invite you to apply for this rewarding opportunity! Please submit your resume and a cover letter outlining your qualifications and interest in the Remote Customer Support Specialist role.

Join us in providing exceptional remote customer support and making a positive impact in the insurance industry!

All interviews are conducted 100% virtually.