Remote Customer Service Specialist

Remote Customer Service Specialist
Location: Remote
Type: Full-Time

Overview

Do you thrive in meaningful conversations and love making clients feel supported and understood? AO Globe Life is growing fast, and we’re looking for service-driven individuals who want to build a remote career with purpose, impact, and serious growth potential.

️ Urgent Need — Apply Today! Interviews are being scheduled this week.

Company

AO Globe Life has proudly protected families across North America for 65+ years. We are the #1 provider of supplemental benefits, fully unionized, and have been operating 100% remotely since 2020.

Fun Fact: AO is the only 100% unionized insurance company in North America — and yes, we’ve always been fully remote.

Duties

• Communication – engage with clients by phone, email, and chat

• Documentation – update and maintain accurate CRM records

• Education – explain benefits, services, and coverage in plain language

• Resolution – address client concerns with empathy and efficiency

• Teamwork – collaborate with internal teams to enhance client experience

Profile

• Communication – great verbal and written communication skills

• Compliance – willingness to obtain HLLQP license (we’ll help you)

• Independence – self-motivated, organized, and reliable in a remote setting

• People Skills – experience in a customer-facing role or support role

• Tech-savvy – comfortable using CRM systems and digital tools

• Residency – must live in Canada and be eligible to work full-time

Benefits

• Advancement – clear path to grow your career

• Bonuses – performance-based weekly bonuses

• Compensation – competitive weekly pay structure

• Development – full training and mentorship provided

• Flexibility – 100% work-from-home setup

• Healthcare – health, dental, and vision plans

• Lifestyle – company-paid trips and team retreats

• Support – inclusive and collaborative team culture

• Union – enjoy strong union protection and representation

Apply

We’re actively reviewing applications — don’t wait!