Remote Customer Service Associate

Job Title: Customer Service Associate

Location: Remote – Ontario, Alberta, Manitoba, Saskatchewan, British Columbia

Type: Full-Time

Organization Overview: AO Globe Life seeks a highly professional and results-oriented Customer Service Associate to deliver exceptional service and enhance client relations.

This is a remote position requiring a self-directed individual with a commitment to excellence.

Responsibilities:

1. Efficiently resolve client inquiries and concerns in accordance with company standards.
2. Maintain accurate and comprehensive client records and documentation.
3. Adhere strictly to all company policies, procedures, and regulatory guidelines.
4. Contribute to process improvement initiatives through constructive feedback and proactive participation.
5. Educate clients on products and services with clarity and professionalism.

Compensation and Benefits:

1. Remote work arrangement (Work From Home).
2. Comprehensive training and professional development programs.
3. Competitive weekly compensation package commensurate with experience.
4. Comprehensive health, dental, and vision benefits package.
5. Opportunities for professional growth and career advancement within the organization.

Qualifications:

1. Demonstrated experience in a client service role.
2. Excellent verbal and written communication skills, with a focus on clarity and professionalism.
3. Proficiency in relevant software applications for customer relationship management and communication.
4. Strong analytical and problem-solving abilities to address client needs effectively.
5. Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
6. Willingness to obtain the HLLQP License; comprehensive support will be provided.
7. Must be a resident of Canada.

Application Process:

Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.

AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.