Remote - Bilingual Customer Service, Business Market - Mon-Fri

Employer Industry: Telecommunications

Why consider this job opportunity:

1. Competitive base salary of $20.25/hr, including base wage and hourly premiums
2. Monthly performance-based incentive
3. Fully paid training and coaching program
4. Complete benefits package after six months, including comprehensive insurance and significant discounts on products and services
5. Weekdays-only work schedule, allowing for free weekends
6. Flexibility to work from the comfort of your home, with equipment provided

What to Expect (Job Responsibilities):

1. Answer calls or emails from customers regarding their billing requests and mobility services
2. Provide customers with all necessary information to ensure satisfaction
3. Treat every call or email confidentially, with accuracy, courtesy, and efficiency
4. Promote Canada’s fastest 5G network as a solution to customers
5. Ensure high-quality customer service standards are met

What is Required (Qualifications):

1. Bilingual: fluent in English and French to interact with customers
2. Available to work 5 days up to 40 hours per week, Monday to Friday, between 8:00 a.m. and 8:00 p.m.
3. Reside near the employer's Laval center for potential training travel
4. High-speed internet connection of at least 25 MBPS and a secure, quiet workspace
5. Knowledge of Microsoft Suite (Office, Excel, PowerPoint, and Word)

How to Stand Out (Preferred Qualifications):

1. Great interest in technologies and curiosity about new and emerging technologies
2. Friendly and customer-oriented with a strong focus on meeting quality standards
3. Excellent communication skills, expressing ideas clearly and concisely
4. Strong analytical skills to confidently handle complex customer accounts

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.