Relief Security Supervisor-Casino Nanaimo

Position Summary

Under the general direction of the Manager, Security, this position is responsible for monitoring the day-to-day activities of security operations at the site level. Provides input on performance evaluations. Assists with the implementation of all new security operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

1. Provides input for team member performance objectives and evaluations
2. Mentors, coaches and trains front line security staff, including best practices for the non-gaming record keeping system
3. Verifies security timesheets
4. Monitors, documents and reports internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities of the entire property as directed; prepares electronic statements via a non-gaming record keeping system
5. Enrolls guests into the Self-Exclusion Program
6. Oversees crowd control for special events
7. Administers and maintains various critical security systems (e.g., Key Control, WINPAC, SIMS, Threat Management System)
8. Reviews surveillance files; maintains site surveillance equipment; reports issues
9. Enforces restricted access by unauthorized persons
10. Observes cashier transactions and slot drops (if applicable); escorts cash and cash equivalent movements
11. Conducts regular patrols of the entire property as directed; identifies risks and conditions that present safety issues for team members, guests, facility and company assets
12. Provides or assists with First Aid for team members and guests
13. Tags and reports found property; transfers to Lost and Found
14. Responds to, resolves or escalates security issues
15. May escort guests and team members or assign escort duties as required
16. Performs identification checks as required
17. Liaises and communicates effectively with all operational departments
18. Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, regulatory bodies and police authorities
19. Ensures compliance with licensing laws, health and safety and other statutory regulations
20. Performs other duties as assigned or directed

Education And Qualifications

1. High School Diploma
2. Minimum 2 years security experience in a gaming environment; supervisory experience an asset; surveillance experience an asset
3. Minimum 1 year supervisory experience
4. Occupational First Aid level 2 an asset
5. Serving it Right Certification
6. Ability to successfully obtain a Gaming License
7. Must be available to work evenings and weekends
8. Can understand, speak and write English; fluency in other languages an asset
9. Computer literacy in MS Office

This is a dual role and you will primarily work as a Supervisor, but also as a Security Officer when needed.

Work Environment Considerations

1. Regular casino environment, standing and walking for long periods of time and non-traditional work hours

Your Benefits Could Include

1. Five paid wellness days per calendar year (after three months of employment)
2. Comprehensive Extended health benefits including, dental, vision, massage (after three months of employment)
3. Company matching RRSP's up to 4% (after six months of employment)
4. Wellness program (Employee and Family Assistance Program)

Great Canadian Entertainment is committed to diversity, equity, and inclusion and we welcome all qualified candidates to apply. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.