Relief Security Supervisor-Casino Nanaimo

Position Summary

Under the general direction of the Manager, Security or the Director, Operations, this position is responsible for monitoring the day-to-day activities of security operations at the site level. Provides input on performance evaluations. Assists with the implementation of all new security operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example, and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides input for team member performance objectives and evaluations
• Mentors, coaches, and trains front line security staff, including best practices for the non-gaming record keeping system
• Verifies security timesheets
• Monitors, documents, and reports internal and external violations, unsafe conditions, potential hazards, suspicious persons, and activities of the entire property as directed; prepares electronic statements via a non-gaming record keeping system
• Enrolls guests into the Self-Exclusion Program
• Oversees crowd control for special events
• Administers and maintains various critical security systems (e.g., Key Control, WINPAC, SIMS, Threat Management System)
• Reviews surveillance files; maintains site surveillance equipment; reports issues
• Enforces restricted access by unauthorized persons
• Observes cashier transactions and slot drops (if applicable); escorts cash and cash equivalent movements
• Conducts regular patrols of the entire property as directed; identifies risks and conditions that present safety issues for team members, guests, facility, and company assets
• Provides or assists with First Aid for team members and guests
• Tags and reports found property; transfers to Lost and Found
• Responds to, resolves, or escalates security issues
• May escort guests and team members or assign escort duties as required
• Performs identification checks as required
• Liaises and communicates effectively with all operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, regulatory bodies, and police authorities
• Ensures compliance with licensing laws, health and safety, and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Minimum 2 years security experience in a gaming environment; supervisory experience an asset; surveillance experience an asset
• Must be willing to recertify every 3 years for Use of Force
• Occupational First Aid level 2 an asset
• Serving it Right Certification
• Ability to successfully obtain a Gaming License
• Can understand, speak, and write English; fluency in other languages an asset
• Computer literacy in MS Office

Work Environment Considerations

• Regular casino environment, standing and walking for long periods of time and non-traditional work hours

Your Benefits could include:

• Extended health benefits after three months of employment including Dental, Vision, prescriptions, massage, and many more
• 5 paid wellness days per calendar year after three months of employment
• Company matching RRSP's after six months of employment
• Employee and Family Assistance Program starting right away