Relief Bank - Support Coach

We are hiring Relief Bank Support Coaches to join our team within Pathways to Independence.

In the Medway Supported Accommodation team, you will be part of a team that offers support to around 52 residents across services in Gillingham, Chatham, and Rochester for single homeless people and ex-offenders. Although the main resident caseload for this role will be based in Chatham, you will also need to support our residents across Rochester. Please be aware that during your time, bases can change depending on the demands on the service.

In Maidstone, as a Support Coach, you will contribute to successfully rehabilitating and reintegrating our participants back into the community. You will work alongside various stakeholders and partners and engage with our participants through various key working activities to identify their needs, goals, and skills, then provide pathways, support, and appropriate interventions to facilitate successful resettlements. This team offers support to 31 residents across services in Maidstone for homeless people in priority need; these projects are commissioned by Maidstone Borough Council. The main resident caseload for this role will be based at Fairmeadow, Maidstone, ME14 1JP; however, you will be required to travel to other projects in the area to meet service needs.

You will contribute to providing successful rehabilitation and reintegration for our residents back into the community, ensuring successful resettlements.

Shift Pattern: Monday to Friday 9am - 5pm (some flexibility required on occasion)

ABOUT YOU

We’re looking for an individual who is driven to provide high-quality care and support to others, someone who thrives on working in a team but can also make individual judgments proactively. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others, with the ability to form effective, positive, and motivational relationships! We work alongside various partners and stakeholders, so we are looking for a Support Worker who can adapt and work well alongside other teams.

What we are looking for:

• Experience of working with people from complex backgrounds, including ex-offenders, mental health, substance misuse, and challenging behaviors, or a good understanding of the sector.
• IT proficiency, ability to learn new software programs, basic Microsoft experience.
• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice, and mental health.

What we would like, but not essential:

• Experience working with different agencies/organizations and understanding the multi-disciplinary approach (for example, working alongside MAPPA).
• Appropriate professional qualification: NVQ/Diploma Level 2 in Community Justice/Psychology or an equivalent professional qualification.
• Experience of providing housing support and practical assistance within a residential or outreach support role.

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma, and make our communities safer, we would love to hear from you!

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed as long as it is within the capability and level of the position.

Further details of the role, responsibilities, and key criteria can be found in the JDPS attached.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalized by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.

SIG is a not-for-profit organization providing thousands of people with good-quality support and care in residential, drop-in centers, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change.

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies, including Gender Pay, Equality and Diversity, Company Benefits, and our Candidate Privacy Policy, can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check; some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us using the details above.