Regulatory & Compliance Specialist-(Hybrid)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility
• Hybrid work environment
• One time allowance to set up your office for remote first employees
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts

*subject to employment agreement

Job Summary:

As the Regulatory and Compliance Specialist you will be responsible for delivering key objectives of the Operations Manual Program. In this role you will function as the subject matter expert in financial services legal and compliance requirements, best practices and industry trends and their corresponding impacts on financial institution operations.

What you'll be doing:

• Acting as a subject matter expert on credit union regulatory compliance and Operations Manual Program content and documentation as it pertains to the Department’s product lines
• Responsible for the development and modification of content, with a focus on identifying and analyzing regulatory and legislative changes and describing their impact on credit union products and operations
• Conducting industry research and staying current on best practices, competitor products, and emerging technologies
• Identifying and recommending opportunities to improve and streamline program content and departmental processes
• Working with internal and external legal counsel, team members and other stakeholders to ensure content is accurate and compliant with applicable law and governing regulatory bodies
• Balancing the need for risk management against usability and member experience
• Taking ownership for agreed upon deliverables within time, cost and scope
• Working with the Manager and other team members to ensure product releases are achieved according to agreed upon and identified timelines
• Engaging with other departments and participating on internal committees and working groups to mitigate risk for the credit union system and Central
• Completing all assigned tasks and updating of all necessary tracking related to time spent, budget and deliverables for content projects
• Performing member call backs as required for inquiry escalations
• Completing other projects, as assigned

What you'll have:

• Undergraduate degree in Finance, Business Administration, Law, or related field
• 5+ years experience in a regulatory compliance and financial services role or an equivalent combination of education and experience
• Strong understanding of financial institutions, core products and services, and operations
• Prior experience drafting policies and procedures at a financial institution is desirable
• Experience reviewing, analyzing, and summarizing legislation, regulations and/or case law precedents that pertain to financial institutions
• Experience capturing and documenting complex regulatory requirements and resulting operational impacts
• Ability to handle multiple projects and maintain a high degree of accuracy and attention to detail while working in an environment that is subject to frequent interruptions, changing priorities, and conflicting deadlines
• Demonstrated experience in a customer service environment in face to face and non-face to face interactions
• Experience with project management and time tracking software
• Experience using Microsoft Office Suite (Word, Excel, Teams, and PowerPoint)
• Results-driven achiever with exemplary planning, organizational, and time-management skills
• Strong analytical thinking with demonstrated talent for researching, identifying, scrutinizing, improving, and simplifying complex processes
• Ability to work independently and make sound judgments with limited direct supervision and guidance
• Advanced interpersonal skills and the ability to exert influence within the team and across the organization
• Highly developed problem solving and analytical skills
• Adaptable technical writing skills with the ability to communicate across multiple audience types
• Relevant professional certifications (CAMS, CFE, CRM) would be an asset, but are not required

There are two vacancies for this role—one at an intermediate level and one at a senior level. Compensation will be determined on skills and experience.

Salary range: $75,000–$95,000.

#LI-Hybrid

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.